All our products are covered by our lifetime guarantee excludes the breakage of glass
1.If you found any damage
If your item happens to damaged, please report it to us within 5 working days after the receive date.We will request a picture from you to prove that the item is damaged or faulty then we will send out a replacement part immediately.
2.Please do not book a plumber in advance
WE strictly don't reimburse any cost/invoice of plumber or any other costs due to delayed delivery as delicery is out of our control. So please do not book a plumber until you received the item