eBay

payment
Shopping
Returns
Feedback
Aftersales
Guarantee

payment

Payments:

We accept the following payments.

Paypal
Credit/Debit card
Bank Transfer
Cheque

Payment must be mabe with in 3 working days after the purchase

Shopping

Shipping:

Pickup is available during business hours.
Item will be dispatched using a combination of different courier service depend on products and customer' location to make sure we provide the best service and the lowest price.
Item will be dispatched same day if order placed before cut-off time (11am) of payment being peocessed. Delivery will take between 3-15 business days (depending on customer location)
Weekend or after hours delivery are not available.
An email containing tracking information will be emailed upon dispatch

Returns

Returns:

Customer can return goods for a refund with in 30 days after the receive date.
Return postage costs are to be paid by the customer, unless the product is manufacture defective.
Customers please contact us first before shipping the goods back.
items must be returned with their undamaged original packaging and in original condition which is ready for re-sell.
Elegantshowers reserves the right to charge a 20% re-stocking fee of the cost of the goods to be returned (not including freight).

Feedback

Once you received the item in good conditdon and you are happy with our product as well as our service,please leave us apositive feedback with 5 star rating. In the unlikely event that you are not satisfied with our peoducts or service, please call/email us before leaving any feedback, we will then do our utmost to solve problem for you.

Aftersales

All our products are covered by our lifetime guarantee excludes the breakage of glass

1.If you found any damage
If your item happens to damaged, please report it to us within 5 working days after the receive date.We will request a picture from you to prove that the item is damaged or faulty then we will send out a replacement part immediately.

2.Please do not book a plumber in advance
WE strictly don't reimburse any cost/invoice of plumber or any other costs due to delayed delivery as delicery is out of our control. So please do not book a plumber until you received the item

Guarantee

For complete peace of mind, all our shower enclosures and bath screens are accompanied bu lifetime guarantee.It means that, on the rare occasion you may experience problem with our peoduct in future, simply just give us a call and quote your customer ref number or ebay user ID, ther we will send out new replacement parts immediately.

We also have an experienced customer support team which is there to support each purchase at every stage. our friendly customer representatives will answer any questions from initial enquiry through to after sales care advice.

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