Enquiries
For all enquiries please use platforms messaging service. We aim to answer all enquiries within 24 hours, however, your patience in busy periods is greatly appreciated.
Returns & Refunds
If you decide that an item is unsuitable, or you change your mind, please feel free to send it back to us within 30 days of purchase, in their original condition, unworn with the tags still attached. We will issue a refund upon receiving the item. Unfortunately, we do not offer exchanges, therefore, we recommend the item is returned and another order is placed.
Your returned parcel is your responsibility until it reaches us, therefore, please keep the proof of postage. We recommend using Royal Mail recorded service. We cannot accept responsibility for lost parcels. Unfortunately, we are unable to refund delivery charges or postage costs for items that are unsuitable or doesn’t fit.
Feedbacks
Your positive feedback will be highly appreciated which can build customer confidence in the reliability of our products and services.
As we strive to achieve 100% customer satisfaction we kindly request that you contact us prior to leaving any negative feedback on any problem you may face with your order. Rest assured we will handle your query as quickly as possible and will aim to respond within 24 hours.
Disclaimer
All images on this shop are copyright Any image being used by the third party without the written permission of ONZIZO casaul wear will be immediately be reported and legal action will be taken
Please note: colours may vary slightly due to studio lighting and computer configuration.