Established in 2000, and an eBay Seller since 2006, Fastlight Direct have established a reputation for providing high quality products, exceptional customer service, aftersales service and sound technical and honest advice

Our reputation is built on customer care and we are constantly striving to improve this aspect of our business

Our staff are fully trained to answer any questions or assist with any orders

We carry extensive stock and offer a next day UK Mainland service on most products with a 99.9% delivery success rate

Fast Light Limited, 2 Bessemer Park, Bessemer Road, Cranbourne Lane, Basingstoke, Hampshire, RG21 3NB

Company Registration Number: 03931735  VAT Number: 733653334

We accept PayPal and ship to confirmed PayPal addresses

All prices shown are inclusive of VAT at the current rate

VAT invoices are supplied and enclosed with each order

If orders are received by 2.00 P.M. they are shipped the same day excluding weekends and bank holidays

We use parcel carriers currently Parcelforce and Royal Mail to ship your goods with 99.9% of orders to the UK Mainland arriving the following working day, occasionally deliveries to remote locations can take an additional day

Please ensure there is someone in at the delivery address as a signature is required for a safe and trackable delivery, there is an option to deliver goods to a business address

We have a very high next day success rate with our current carrier but occasionally things go wrong, please bear with us on this, as soon as we know something is not right with regard to your order we will contact you as soon as we know

You will receive an SMS text message or e-mail for the tracking information of your order as soon as it has been dispatched from our UK distribution facility around 5.00pm

The price shown on our website is ‘Carriage Paid’ to ship to the UK Mainland excluding the following Postcodes and Locations :-

The Highlands and Islands of Scotland - postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Northern Ireland, Isle Of Man, and Isles of Scilly - postcodes BT, IM, TR21-25. Isle of Wight - PO30-41.

Please note that we classify the Channel Islands as an international destination

Please contact us if you require shipping to the above excluded locations

In the unlikely event that you are not 100% happy with your purchase, Fastlight Direct will provide you with a full refund for any ‘unused’, ‘unopened’ and ‘re-sellable’ items returned to us within 30 days of purchase

You must contact us by sending a message through eBay quoting your order details and the item that you wish to be returned prior to returning the product and we will provide a full refund for these items once received in original condition

Should an item become faulty during the 12 month warranty period (glass lamps and tubes have a 30 day warranty) please contact us prior to returning the goods, if the goods returned to us are faulty, we will pay the return postage 

Please contact us through the eBay messaging system