We guarantee live arrival of insects if your local temperatures are between 40° - 80° OR choose to have your Post Office "HOLD PACKAGE" (leave note within order). We can not guarantee live arrivals if our little friends are left in a sweltering hot mailbox or ice-cold mailbox for 5 hours.
We do our best to accommodate every order individually and make sure our packaging is best. If your package arrives DOA, broken, torn, or busted - Please let us know within 6 hours after first delivery attempt to coordinate a resolution!
We are minutes away from two main airports and all carrier's main facilities, so your order is in transit quickly.