Buyers are required to provide a valid phone number for our shipping company. Many of our products are shipped by tractor-trailer, therefore someone must be available during normal business hours to unload and accept delivery. Most transport carriers will not deliver freight unless they can contact the buyer via phone to schedule a drop-off time. Failure to provide a valid phone number can result in delays, or cancellation of your order.
Residential Deliveries
We encourage our buyers to provide a commercial delivery address. This is preferred by most freight carriers and in most cases will decrease your transit time by at least one day. We can, however, deliver to a residential address as long as someone is available to unload the freight. We reserve the right to collect additional fees if accessorial services (lift gate, etc) are required at the time of delivery.
Shipments should be picked up at your local freight terminal if you do not have a way to unload, or if it is difficult for a Tractor-Trailer to access your location. Please contact us for help deciding what may work best for you if you're unsure.