Our Shipping and Delivery Promise
Local Delivery
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all ready stock items within 1-2 working days and make every attempt to deliver your package within 1-2 working days after ship from our warehouse. Pre-orders may take an additional 12-15 working days to process.
Our delivery partner in Malaysia are Poslaju, DHL eCommerce, Gdex, Aramex. Please allowed 2 to 5 business days (Monday to Friday) for your parcel to arrive.
All items will be shipped to buyer's address. Please make sure your address matches the address you would like us to ship to before you make your payment.
If you pay via Paypal, please be advised we ONLY ship items to Paypal Shipping Addresses. Please update your shipping address before making payment. We cannot change your delivery address once payment has been made.
Contact telephone/mobile phone number must be provided for shipping purposes.
For overseas clients, we will ship using Pos Malaysia. Registered Air Mail with tracking number takes an estimated 7-30 working days to arrive from the date of shipment (excluding weekends/Public Holidays/customs delay).
Shipping by EMS/DHL/Aramex is available upon request or may be stated in the purchase order/invoice. Courier Shipments will take an estimated 2-10 working days to arrive from the date of shipment (excluding weekends/Public Holidays/Customs delay).
Actual delivery times will vary per country, selected shipping method and ultimately.
Please contact us for more details on the International delivery time and shipping rate.
Please Note:
We do not accept cancellation of orders during the shipping period even when the shipping takes longer than expected.
We will check and do the best to make sure the item in good condition before send out. To protect the items that have been ordered, we will pack properly all items before shipping. A tracking number will be provided to you in order to ensure that you will receive your items.
For all shipping, any custom held, parcels returned due to bad addresses or any unknown reason, customers must pay the shipping cost for resending the parcel.
Customs, duties, taxes and any other applicable charges (if there are any) are the sole responsibility of the customer. These charges are separate from your shipping charge and you will be billed directly from them. We request that you contact your local customs office for advice on import taxes for goods received. Please be aware that Customs regulations differ by country and not knowing these regulations can result in your order incurring high import duties, the delivery being delayed or even returned.
Please Note:
Orders shipped with Poslaju or Courier Service require a signature upon delivery. If the buyer is not at home, please check your item at your nearest Post Office by calling and track with the tracking number provided by us to avoid delay delivery.
Please check the parcel in front of the courier guy. Make sure that the seal and packing paper is in good condition before you sign for it. Return to the courier guy if the seal or package is open or broken. We do not accept the complaint about items is missing, differ once you received.