Brass Angle CZ121
Despatch / Delivery info.
We aim to despatch all items that are paid for by 1pm on the sameday. Items ordered after 1pm will be despatch during the next working day. Working days are Monday - Friday, excluding all Bank Holidays, Public Holidays and during the Xmas shutdown.
You should receive your item within 5 working days after the day of despatch - if your item has not turned up in this time, please message us via ebay
Please note that the method of delivery will depend on the size & weight of the bar that you select. Small, light items will be sent via Royal Mail. Larger / heavier items will be sent by courier.
Deliveries to I.O.M, I.O.W, N.I, Scottish Highlands and SOME, postcodes that begin HS, IV, KW, ZE, AB, FK, KA, PA & PH may attract a delivery surcharge and therefore may not be eligible for free delivery. If you live in one of these areas, you are advised to contact us prior to purchasing so that we can advise if free delivery is possible.
Cutting Service
We are happy to provide the 1st 2 cuts free of charge. Any further cuts are charged at 50 Pence each.
If you require your material cutting, you must include details of your cutting requirements in the "Message To Seller" section of the Paypal payment. If you send the request in any other way (i.e via E-Bay message or E-mail) we cannot guarantee that we will get this information before your item is despatched.
Everytime we cut your bar, we lose approx 5mm of material. i.e a 1000mm long bar would yield 10 equal pieces @ approx 95mm long not 100mm long. This doesn't apply to sheet 6mm or under and this is always cut with a guillotine.
Please be aware that we are stockholders, not engineers, and therefore offer a standard cutting tolerance of +/-2mm. If you require your cutting more accurate than this, please contact us prior to ordering, however, we cannot guarantee to match your request.
Returns
We accept returns on all of our items if returned to us within 14 days of receipt and that no change has been made to the item from the listing (e.g asking for the item to be cut)
If your item is damaged, you must adhere to the following -
Items sent via post - You must contact us within 48 hours of delivery.
Items sent via courier - You must contact us within 12 hours of signing for the item. The courier will not, under any circumstances consider any claims that we make outside of this period.
If the item is delivered by courier and you suspect it may be damaged (i.e it looks bent or packaging is badly damaged) the chances of making a succesfull claim will be increased if you mark the drivers note "Damaged".
In all instances (Both Post & Courier) you must keep all the packaging with the item and leave us with a daytime contact number as Royal Mail / The courier may wish to contact you to arrange inspection of the item.