Delivery

All of our items can be picked up from our warehouse, please contact us for discounted price due to postage saving.

The parcel comes in 1 box, UK mainland only, will be delivered by DPD or MyHermes.
Please read below terms carefully:

• We do not do guarantee delivery, all delivery dates shown on eBay are estimated by eBay's system automatically.
• We will mark the item as dispatch after we purchased the shipping from courier, in odd occasion the courier company may not come to collect our parcels due to bad traffic, Please do not rely on the "dispatch" email sent by eBay's system.
• We may have to test the item the same day we dispatched it, hence your parcel might be delayed if we run out of time, however, this situation is very rare.
• Please contact us if your item was not delivered in time, and we will refund your delivery cost if we charged you any.
• We may free upgrade your delivery service from 3-5 working days to next working day due to work force assignment, your parcel might be delivered earlier than estimated dates.
• We have pre-notification service with our courier, you will be sent text message or email by courier company before they attempt to deliver.
• We will do our best to help on any delivery issue, please do understand the delivery is done by third party and it is out of control.

We have pre-notification service with our courier, you will be sent text message or email before courier would attempt to deliver. Please check your email and moblie every day after your item was marked as dispatched.

We are unable to deliver to the Postal Codes below;

• Northern Ireland: post code: BT
• Channel Islands: post code: GY
• Isle of Man: post code: IM
• Jersey: post code: JE
• Scottish Highlands: post code: AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PA4, PA41, PA49-50, PH18-26, PH30-41, PH49-50, PH15-18
• Scottish Islands: post code: HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49,PA60-78,PH42-44,ZE

All orders made after 2:00pm will be dispatched next day.

Please be aware courier does not work weekend and national holidays.

We will arrange for courier to deliver goods to the location of the customers choosing, if the goods have been lost after a successful delivery by the courier and there is proof of delivery, this will therefore not be OSB's responsibility.

Return Policy

Return is acceptable within 2 weeks after you received the goods, but the goods must be in the original box and is in resale condition. The return must match the S/N number we recorded in our computer system.

• Return policy for changing mind:

You will be refunded in full including postage charge, you need pay the return postage.

• Return policy for damaged goods:

We pay all the costs, the free return label will be sent to you and you have a full refund. But you need provide couple of pictures required by us for us to claim against courier.

• Return policy for non-working items:

We will test the item after the item was returned, if it is not working, we will pay all the delivery costs, you have a full refund. But if the item is working well and it is your responsibility to pay the return postage. For new item, we will charge you 50% extra goods price as the goods category is down to customer return.

Any refunds issued will be paid vis PayPal.

Warranty

This product is sold with 30 day seller warranty, you can return it for a replacement within 30 days. The returned item must have all accessories included. For new item, you may have manufacturer warranty supplied by manufacturer, you have to contact manufacturer to claim manufacturer warranty.