All of our products are 100% authentic, and purchased only from approved UK Suppliers.
About Us | |||
We are a UK VAT Registered Company. | |||
We have over 25 years experience in the Cosmetics & Fragrance Industry. | |||
We ONLY supply 100% genuine & authentic items. | |||
Trading Times | |||
We are open Monday to Friday. | |||
We aim to respond to all messages and questions within 24 hours (excluding weekends) | |||
Shipping Policy | |||
We dispatch daily Monday through to Friday | |||
Orders received by 3.00pm will be dispatched the same day | |||
All customers will receive a dispatch confirmation via ebay to confirm their order is on its way. | |||
Postage Options | |||
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Returns Policy | |||
If your product is faulty or damaged, please ensure all packaging is retained; | |||
- Please notify us immediately upon receipt of your item. | |||
- Please return the item to us within 7 days of receipt of your item. | |||
- The item must be unused & unopened, and will be checked upon return. | |||
- Returned postage costs will be reimbursed if the item is found to be defective. | |||
- Please return items using Recorded Delivery | |||
- We will not reimburse return postage costs if you simply change your mind | |||
Delayed / Lost Mail | |||
We are committed to resolving any issues which may arise if your order is delayed / lost by Royal Mail. | |||
We have a fast track resolution process with Royal Mail once 15 working days have passed. | |||
In line with Royal Mail stated guidelines; | |||
- An item cannot be classified as delayed / lost until 15 working days from dispatch | |||
- Working days are Monday to Friday, and exclude public holidays. | |||
- If your item is undelivered by the 15th working day, at that point we can intervene to resolve quickly | |||
NB.We offer 3 UK Postal Options, including guaranteed next working day delivery, so please select the | |||
service which suits your requirements. |