DO YOU MAKE A LIVING WORKING ON BIKES? ARE YOU A SHOP OR DEALER? IF SO CONTACT US ABOUT OUR DEALER PROGRAM THAT
GIVES YOU DISCOUNTS ON EVERYTHING WE SELL!
Contact us of visit us in person from 7am to 4pm PST
at 1538 Howard Access Rd, Suite A, Upland, CA 91786
Payments: We accept all forms of traditional and online
payment methods available – Cash, MC, AMEX, VISA, DISC, PayPal, Venmo, Cash App,
among others. Payment can be made online
or over the phone.
**Products we sell: At BPRATV we sell parts
from the best names in the industry. We
stock the same parts from different manufacturers so that when back orders
occur we have an alternate part to send that is the same quality. This
would be the ONLY reason your order might be slightly different when it arrives. If you want a certain brand part just ask (if
part is back ordered this may cause a delay on your order).
Returns: Check your order completely when you
receive it and contact us if there is an issue. 99% of problems can
be easily solved without returning the entire order. We accept returns
within the first 30 days, for all or part of your order, as long as the parts
for which a refund is requested are returned 100% complete, brand new, never
installed, in the original packaging. Once items have been opened from
sealed packaging, modified, installed, or used in any way they are not eligible
for return
*Warranty: We stand behind all parts we sell
100%. If after installation there is an issue contact us for a warranty
return. This product is NOT DIY. 99% of people in the world are not
qualified to build an engine. It is the responsibility of the engine builder to
inspect every part and make sure they are installed, tuned, and working
properly. We ALWAYS STRONGLY recommend this be done by
a qualified, experienced mechanic. STUD WARRANTY: If for any reason a stud fails during use,
not installation, we will send an entire new stud kit. No other parts or any labor are included, and
it can not be converted to a refund or discount on any order. For any warranty claim to be granted the
part(s) in question must first be sent to use for inspection, NO
EXCEPTIONS. We cannot warranty parts
based on phone calls, photos, emails, what you read online, or another
mechanic's assessment alone.
Feedback: Positive reviews and feedback are greatly appreciated. We have changed the way we do business in response to customer concerns and receiving positive feedback / reviews when an order goes the way it is supposed to is a huge help. Also, we will give you a discount on your next order if you take the 2-3 minutes required to leave us a good review! But we want to know the good and the bad. We just ask that if you have an issue with your order please contact us first. If an order is sent incomplete or incorrect we correct it IMMEDIATELY. Work with us and we will always work with you.