Please be advised this product is not made by Otterbox. This is a prime quality Generic replacement part
that is made to replace specific part in Otterbox defender series (Samsung Note 10 , Samsung Note 10 Plus ). Item will not fit any other models or series like (Defender Pro or Defender Realtree)
You need Inner Plastic Shell part B to make it full case
We accept all major credit cards through PayPal: MasterCard, Visa, American Express and Discover.
Any cancellations must be emailed to us within 12 hours of purchase.
Your order will be dispatched within same day or next business day of receiving payment (Monday-Friday) by USPS First Class Mail - All areas in US take approximately 2-3 Business Days.
We ship to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO and selected international destinations. (Please check shipping and handling tab for country specific details)
Please make sure you enter the correct shipping address at the checkout. We will not make any changes to the shipping address once you place the order.
In the very unlikely event that your item is lost or damaged during post, then WE are responsible and will issue either a full refund or replacement
We stand behind every product we sell. All of our items come with a 30 day money back guarantee! All items must be returned in exact same new condition it was received.
Please note: We do not cover the shipping cost to return items. Restocking Fee of 20% may apply
Hassle Free Returns: If with in the 30 day warranty there is a problem with your order please contact us with the specific reason for return to be given an RMA number, return shipping buyers responsibility. Refund will be given as money back or item exchange (buyer's choice)
Please allow up to 10 business days for returns to be processe
- Our goal here is to provide our customers with outstanding quality product and supreme customer service. 100% satisfaction guaranteed! We stand behind our product and our customers. If for any reason you are not completely satisfied please communicate that to us, we will make it right.We want to make sure we always get a 5 star positive feedback from the buyer, so if there are any issues or you are not 100% satisfied please contact us so we can earn that 5 star rating
- Please feel free to contact us, we are here for you! We are open Monday through Friday 9:30 am - 9:00 pm Pacific Standard Time. We answer all emails within 24hrs. If you email questions after business hours or on holidays, we will usually answer them the next business day. We are closed on the weekends and all major holidays.