These seeds are guaranteed viable. Should you have difficulties with the germination, then just contact me for a free replacement. Extra precaution will be taken with the packaging to protect the seeds from damage by mail sorting machines. Should a damage still have occurred, or the item was lost in the mail, then I will mail you a replacement.
Order Fulfillment and Delivery Options:
Expedited Processing: We strive to ship all orders promptly, aiming to dispatch them on the same day if received before 12.00pm. Orders received past this time will be shipped on the next business day.
Free Standard Shipping: We offer free Royal Mail 2nd Class delivery for all orders. This shipping method typically takes 2-3 business days for delivery within the United Kingdom. Please note that delivery times may vary based on the destination and any unforeseen delays within the postal system.
Enhanced Shipping Option: For customers seeking expedited delivery, we provide the choice to upgrade to Royal Mail 1st Class at an additional cost of £0.50. This premium shipping service generally delivers within 1-2 business days, ensuring a faster arrival of your item.
Potential Delays: While we make every effort to ensure timely delivery, it's important to acknowledge that unforeseen circumstances, such as delays within the Royal Mail system, may occur. In such cases, please allow for a few additional days for your item to arrive. Rest assured, we are committed to keeping you informed and will provide any relevant updates regarding potential delays.
Note for International Buyers:
We extend our services to international buyers with the understanding that customs procedures and regulations may impact delivery times. Please be aware that customs inspections and clearances can occasionally cause delays beyond our control. We appreciate your patience and understanding should your item take longer than usual to reach its international destination.
We value your satisfaction and strive to ensure a seamless shipping experience. Should you have any questions or concerns regarding shipping, please do not hesitate to contact us. We are here to assist you and provide any necessary assistance throughout the shipping process.
Return Policy:
If, for any reason, you are not completely happy with your purchased item, we offer a hassle-free return policy that allows you to initiate a return within 30 days of the original purchase date.
Return Process and Refunds:
Once we receive the returned goods in their original condition, we will promptly process a refund for the full payment amount. Additionally, in the case of returning unwanted goods, we will refund the initial delivery costs back to you.
Please note that while we cover the delivery costs for returning unwanted goods, we are unable to refund the postage cost incurred by the customer for the initial purchase.
Exceptions to Return Policy:
We regret to inform you that returns cannot be accepted for self-damaged goods. It is essential to ensure that items are returned in their original condition, as any damage caused by the customer may result in the inability to process a refund.