***** Hikvision International Original English Version, Compatible with Hikvision Systems, or Hikvision OEM Systems ****
Contact Us
- We have always been doing our best to provide the best service and reliable products for our customer.
- We recommend to contraccheck product compatibility issue. If you have questions about product please feel free to contact us.
Payment Terms
- We accept PayPal only. Personal checks will not be accepted.
- All orders paid by echecks will not be shipped until the payments are cleared.
Shipping Terms
- Items will be Shipped on the Same or Next Business day after the payment was cleared. Tracking information will be sent to you later upon package shipped via email.
- We only ship to the shipping address that provided by Paypal. Please make sure your shipping address is correct and current. We are not responsible for any package lost due to wrong or undeliverable addresses. For undeliverable or refused package, we will contact customers for re-shipment and customer is responsible for the actual shipping costs occurred. If there is damage during shipping, or wrong or missing item, please contact us within 72 hours of delivery, and keep all original package and content for investigation purpose.
- Standard shipping is UPS / FedEx / USPS. Regular delivery time by USPS or UPS or FedEx vary by 2-4 days. Please allow 3-7 business days for delivery by regular shipping.
- For heavy duty items, we will ship by UPS ground which require physical address. Please make sure you provide a physical address, not a P. O. box address.
- International customers are responsible for all custom duties and brokerage fees.
Return Policy
- All returns must include all original items, undamaged, unused and in re-saleable condition. The damaged package will be refuse, customer failed to return with original condition may be charged restocking fee.
- Customers are responsible for return shipping costs. Shipping and handling fees are non-refundable.
Feedback
- Our positive feedback will be left immediately after receiving payment. Please leave us positive feedback upon satisfactory receipt of the item. We are appreciate it.
- Please email us before leaving negative feedback. Give us the opportunity to resolve a problem. We will try our best to resolve the issues.
Thank you