(1) Discrepancy and Errors
Occasionally, our listings may include errors. When the title, description, and/or photographs conflict, you will receive the item(s) in the photographs. Please note that, unless otherwise stated, the presumption is that there is only one item. For listings with multiple items, we use the lot quantity feature. However, if there is any doubt, please send us a message.
(2) Coin Photography
We DO NOT use stock photography, even for graded coins. The item(s) you see in our photographs are the ones you will receive. We use 5000K cool white (daylight) lighting for all our photos because we feel this color most accurately reflects our coins. Please note that items may appear different in different lighting. The light's warmth, intensity, and angle can change the look of the item, especially with reflective items such as coins and jewelry.
Sometimes, we know we might have been able to take a better photo and we're continuously seeking improvement with our photographs. If you have suggestions or comments, let us know! When time allows, we will honor requests for additional photos
(3) Presentation and Editing
We occasionally create collages for display purposes. We NEVER change the appearance of our coins unless it involves removing numeric grades from non-authorized companies. This is required under eBay policy - Any listing or display of numeric grades from any company not specifically listed is not allowed. Such coins must be treated as raw - Adjectival grades are allowed.
(4) Coin Conservation / Cleaning
We DO NOT advocate cleaning/dipping coins because such coin lose their "mint state" status (in our opinion). However, we DO advocate caution with any coin purchased online, raw or graded. Remember, even graded coins can later develop tell-tell signs of cleaning (chemical toning, dip residue, and the like). We also sometimes miss signs of a prior cleaning or dip, especially if we sell on immediately after we acquire a coin.
If we do see signs of clear/obvious residue, we WILL treat with distilled water. If any chemicals, even acetone, are required, we send these to professionals, such as NCS, or note that that the buyer may require this. For coins we treat with distilled water, we include a statement along the lines of "likely cleaned" in our listing. For blatantly/harshly cleaned coins, the photograph will often display this, but if it doesn't, we will make a note (this is an eBay policy). If you suspect any of our coins as cleaned, please message us. We will gladly inspect the coin further as time permits
(5) Artificial and Natural Toning
We NEVER artificially tone (AT) any of our coins. That is reserved for a group of "coin doctors" that live about 3 hours north of us in a region notorious for AT coins. However, we do accept that several factors may speed up toning, including, but not limited to, heat and humidity. This environment might occur from something as simple as improper storage to something as complex as war. We will state our opinion on whether a coin is artificially or naturally toned. If there are any questions on any of our toned coins, please message - We are happy to disclose either provenance or our opinion!