Aquamarine Impex
(ASister Concern of "Aquamarine Traders")
Shipping
ThePurchased Product shipped to winning Buyers within 1 business day afterreceiving the payment.
Theparcel with Item will be shipped from India.
Economyshipping - takes 20-40 business days usually (depend on country location).
Standard/Expedited Shipping- takes5to 10 business days usually (depend on country location).
Thebuyers are responsible for additional charges VAT, Custom fees, Import Dutyetc. (if any).
Yourpatience, kindness understanding will always be appreciated.
Note :For Brazil and Russian Federation here is no courier service so we can ship theparcel by India Post -Airmail and EMS/Speed Post service.
(3) Forpurchasing the items over USD 300 Value we use Express Shipping Service Free.
Return &Refund Policy
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Weoffer a 30 days risk free return policy. If you don't like the item(s),you can return it for a full refund or replacement (which you'll prefer). The30 day return period begins from the day you received theitem(s). Shipping cost, insurance, duties and taxes fees isNon-refundable. Please contact us before sending any return. Send returnsby registered mail only.
Returnof the damaged / used item will not be accepted.
Feedback Policy
If youare satisfied with our service, we sincerely hope you can leave us a PositiveReview and rate the Detailed Seller Ratings with a "FIVE STARS".
Pleasedo not leave us 1, 2, 3 or 4star detailed seller ratings Review or case becausethey are all the same as the negative review.
Ourgoal is to make sure you are a satisfied buyer and pleasant shopping with us.
If anyproblem, please contact us before leaving the feedback or opening the case,we'll do our best to help you out and solve the problem.
FAQ'S
1-What is Aquamarine Impex's primary business?
We arespecialists in Color Gemstones. If you are looking for natural Top GradeGemstones, you have come to the right place.
2-Do you have any store or office where I can view the items I am interested in?
Yes,we have. You're most welcome at our factory (in Jaipur city of India) andoffice in Bangkok (Thailand).
3-How quickly do you respond to Emails?
Duringbusiness day and working hours we'll usually respond to all emails within fewhours or on same day.
4- CanI return an item if I'm not happy with it? What is your Refund Policy?
Of course,we offer a30 days risk free return policy. If you don't like, you canreturn it for a full refund or replace (which you'll prefer). The 30 dayreturn period begins from the day you received the item(s).
5-How do I return an item?
It'svery simple - all you have to do is let us know as soon as possible and we'llprovide instructions on how to return the item to us. The item should be sentback to us as received, in a saleable condition i.e. unworn and without damageto the item. We reserve the right to reject refund claims where we believe theitem is not returned in a saleable condition.
6-How will I be refunded?
Refundswill be issued in full for the original item price you paid. Refunds will beprocessed promptly (typically within three working days) via the same paymentmethod you used to make the purchase.
7-I like a piece of Gemstone on your site but would you make a small change (inshape/size) for me?
As wehave a Big Lapidary Factory so we can make small changes to the shapes/size orre-cut for you at no extra charge.
8-Are your Gemstones Natural?
All ofthe Gemstones we use are 100%natural.
9-Are your gemstones treated?
Forsome kinds of stones we use heat treatment only. Some color stones arecommonly heat treated to bring out the intense color of the stone. For example,Tanzanite are heat treated in this way.
10-Do you sell jewelry also?
Yes,we do sell Jewelry and we have many stones and jewelry in stock which is notfeatured on the website. If you are searching for a particular Jewelry pleaselet us know and we'll try our best to prepare for you what you are looking for(Silver or Gold Jewelry).
11-Where are your gemstones sourced from?
Wesource our gemstones from around the world direct from the mining place. Wehave direct link with the miners of many African countries like Madagascar,Tanzania, Nigeria, Mozambique, Ethiopia etc. Apart from this we have good holdon Indian Mining Place. If you have a question about any of our stones pleasecontact a member of our team.
12-I am looking for a particular stone which is not listed on your site; can yousource it for me?
If youhave a requirement for a certain type of stone, please let us know and we'll doour best to Prepare it for you otherwise we'll arrange it from othermanufacturers.
13-Do you sell Certified Gemstones?
Yes,most of our customers don't require any certification but on the demand of ourcustomers we send the Gems to a Standard Gems Testing Lab for TestingCertificate. For testing report of each piece you need to pay USD 10 toUSD 50 (according to the lab charges)
IGI,GTL, IGITL and some other labs are the most reputed in our city.
14-Can I see the process of gemstone manufacturing at your factory?
Yes,you're most welcome. Please contact us if you are interested. You can alsocontact us by Cell phone +919001952711 (Whatsapp, Viber etc. apps also).
Have a nice day.
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