If there is a damage on plant on delivery we will refund as per individual situation. Pot damage is only refundable to 5% of plant cost. Plants are a product of nature and we take care in packaging if there is soil in package that is due to the reason that pots soil can not be isolated 100% to reduce its movement. We will not accept any soil spreading claim as it can be cleaned and we try to send all our plants wrapped while potted so assume some amount of soil will be present when opened.

Kindly retain the plant as we settle your issue as no loss will be compensated if you have not retained the plant till we have addressed the matter.

We try to use recycled material for packaging.

All items are posted the next working day except Saturdays as to avoid postage delay on weekend. Plant heights are measured from the ground bottom of pot tothe top of foliage when foliage kept upright. Some plants may not be able to stood upright as naturally inthose cases the height will be still to the top if foliage help upright. Plants are a product of nature so their shape, arrangement,sizes and coloration may vary slightly from pictures as pictures are taken fromone plant out of the lot. If unsure plz ask for a pic before buying. Naturechooses the shape, colour and size of each plant. Plants are generally sent in pots or pots will be includedin the packaging in case where the plant has to be put in plastic wrapping barerooted as some small ivies may have to be packed in wrapping, bare rooted. Plz check your allergy and plants intolerances as well asplant requirements. Returns not accepted