General terms

 

Size : 

All items are posted the next working day except Saturdays as to avoid postage delay on weekend. Plant heights are measured from the ground bottom of pot to the top of foliage when foliage kept upright. Some plants may not be able to stood upright as naturally in those cases the height will be still to the top if foliage help upright. Plants are a product of nature so their shape, arrangement, sizes and coloration may vary slightly from pictures as pictures are taken from one plant out of the lot. If unsure plz ask for a pic before buying. Nature chooses the shape, colour and size of each plant.

 

Damage : 

If there is a damage on plant on delivery we will refund as per individual situation. Pot damage is only refundable to 5% of plant cost unless its a decorative ceramic pot where the refund will be 15% of plant cost. Plants are a product of nature and we take care in packaging if there is soil in package that is due to the reason that pots soil can not be isolated 100% to reduce its movement. Please note that there will be soil in the package when it arrives. We will not accept any soil spreading claim as it can be cleaned and we try to send all our plants wrapped while potted so assume some amount of soil will be present when opened.

Kindly retain the plant as we settle your issue as no loss will be compensated if you have not retained the plant till we have addressed the matter.

We try to use recycled material for packaging.

 Plants are generally sent in pots or pots will be included in the packaging in case where the plant has to be put in plastic wrapping bare rooted as some small ivies may have to be packed in wrapping, bare rooted. Plz check your allergy and plants intolerances as well as plant requirements. 

 

Returns : 

Returns not accepted

 

Late arrival : 

We aim to despatch next day between Monday to Thursday. No plants are generally despatched on Friday and Saturday unless specifically asked and arranged. If the plant is required till a certain date kindly contact us before or after buying and we will advise best way forward. May require additional charge as we mainly use 2nd Class Royal Mail which can take 2 to 3 business days to arrive but its not guaranteed arrival in that time. We will not accept any liability or return for post delays as it is beyond our control and we also cannot inquire or expedite Royal Mail once posted till 10 working days have passed.