Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size.

Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information.

To aim in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered.

Please allow 2 to 12 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status.

Your item will be sent via Australia Post or courier depending on its size and weight.

• Change of Mind. If for any reason you’ve changed your mind about any of the products you purchased from us, simply contact us within 30 days to be guided through getting a refund. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.
• Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back on your own cost and there will be an applicable freight fee and 20% restocking fee for change of mind returns. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind refund. Under no circumstances will we issue the refund before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.

Vic offroad offers varies payment options. We accept

• Visa & MasterCard
• PayPal
• Direct Deposit

We are apologised that we are unable to accept BPAY and American Express at this stage.

Security

• We do not store your credit card details anywhere on our system.
• We use third parties gateway such as PayPal and eWay with PCI DSS Compliant (Payment Card Industry Date Security Standard) for security payment.
• We have networking security software such as VPNs and firewall

By using eWay payment gateway, you are secured and protected with military-grade software and servers from the most trusted security partners. eWay is a platinum partner of VeriSign .

Welcome to Vic offroad online store.

Vic offroad is a fast growing Australia online store who delivers a wide range of high quality LEDs, HIDs and Trailer lighting products for Truck, 4x4, UTE and outdoor equipment for off-road activities.

Over the years, with intensive sourcing and customer service experiences, Vic offroad has transferred from a supportive retailer to a manufacturer’s representative, dedicated to bring you the most premium products with competitive price in Australia.

Vic offroad is 100% based online, which means you can save more by shopping with us. Our portfolio of commercial and easy online navigation enables people around the world to shop with us 24/7 a week.

At Vic offroad, every dollar you spend equal to double standard of customer service. Honesty and integrity are the keys to provide you the best value for your time and money. Every inquiry you send is dedicated to be answered with ONE business day. We are enthusiastic in the way we operate our business and present you the most willing customer service team.

With our portfolio of commercial, in Vic offroad, you do not need to compromise quality for a great deal.

If you have any queries regarding shopping with VicOffRoad, please contact us