Returns & Exchanges: We take our customer satisfaction seriously! You have 30 days to return your item if it has remained unused and in it's original packaging with the accessory pack that came with that particular board, if one was included. The wheels can have no marks and grip tape should be unmarked. The rule of thumb on skateboard completes is if the wheels touch the ground, it's been used. Decks must still be in their original shrink wrap and not grip taped, unless it was manufactured with it. Manufacturer defects are, of course, always covered in our return policy!
Packaging & Shipping: We always ship our orders within 1 business day. All of our boards are packaged in new skateboard or deck-specific shipping boxes. We are rather obsessive with our package techniques, so you get your gear just like it is in the photos! We specialize in a lot of limited edition stuff, and higher end customs, so we pay extra attention in this department. When free shipping is offered, we may ship US Postal Service or UPS - depending on the rates at the time. Usually, areas west of the Mississippi River gets UPS Ground.
We Don't Like Mad and/or Sad Customers Policy: Look, we aim to please over here! We always aim to provide the best product and service we can. Our livelihood on eBay depends on your 100% satisfaction. If you have any issues or concerns, please let us have an opportunity to make things right. We try to make sure our listing details are clear and honest, even if it's brutally honest! Please read our feedback from previous customers, and judge for yourself.