-------------------------------------------------------------------------------------------------------------------------------- Delivery Information: Please check the postage options carefully before making your payment, as they include both untracked and tracked delivery methods. 1. Standard Letter Mail:
2. Tracked Parcel Delivery:
3. Express Post is also available in store.
All our orders are dispatched from Melbourne. While we strive to ensure timely delivery, please be aware that delays may occur due to factors such as traffic congestion, major strikes, holidays, or peak online shopping seasons. We cannot 100% guarantee the date of delivery for items. Estimated delivery time must NOT be considered as a guarantee of delivery. Delivery time frames vary depending on your location and the Courier Companies. Your understanding and support during these times are greatly appreciated and motivate us to continuously improve our services. If you have any questions or require assistance with tracking, please feel free to message us. We are here to help and ensure a smooth delivery process. Packaging and Dispatch All products are packaged in bubble wrap padded envelopes or mailing cardboard to ensure the package arrives undamaged. We will post out item(s) within 1 Business day of payment receipt so that you receive your item(s) as quickly as possible. Refunds & Returns We offer a full refund of the purchase price if the goods are incorrect. If for any reason your item arrives damaged, please contact us within 7 days. Returns are subject to the item(s) being returned to us for processing and are usually processed on the same day they are received. Buyers are responsible for the returning shipping costs under any circumstances. If returns arrive in poor or unsalable condition, the refund will not be available. You are responsible for ensuring the goods are returned to us. Your shipping costs will not be refunded for any reason. Feedback Policy Feedback is important to us as a seller, as it is to other eBay members, who rely on feedback to help guide their purchasing decisions. We are committed to providing great customer service. Please leave feedback when you receive your parcel. If you have any problem with our product, please do not leave negative service feedback – contact us and we will do our best to resolve it. Thank you for your understanding. Please contact us if you encounter any issues with your purchase. We are happy to assist and ensure a satisfactory resolution. About Us All Sweet Online Store is an 100% Australian Owned company also eBay PowerSeller. Please feel free to contact us by sending us an eBay message by click HERE |