Thank you for choosing to shop with us on eBay! We want to ensure that you have a smooth and pleasant shopping experience. Please take a moment to read and understand our returns policy.

1. Returns Eligibility:

We accept returns for eligible items within 30 days of the delivery date. To be eligible for a return, the item must meet the following criteria:

The item must be in its original condition, unused, and with all original tags and packaging.

The item must not show any signs of wear, damage, alteration, or misuse.

2. Initiating a Return:

To initiate a return, please follow these steps:

Log in to your eBay account and go to your purchase history.

Locate the item you wish to return and select the "Return this item" option.

Follow the prompts to provide the reason for the return and any additional details.

Once your return request is submitted and approved, you will receive further instructions via email, including the return shipping address.

3. Return Shipping:

The cost of return shipping is generally the responsibility of the buyer. However, if the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged), we will cover the return shipping costs. Please contact us before shipping the item back in such cases to ensure smooth processing.

4. Refund Process:

Upon receiving the returned item and verifying its condition, we will process your refund within 3 business days. Refunds will be issued in the same form as the original payment method, unless otherwise agreed upon.

5. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, you can follow the return process outlined above and place a new order for the desired item.

6. Restocking Fee:

In some cases, a restocking fee of 10% may be applied to returned items. This fee covers the cost of inspecting, restocking, and processing the returned item. The fee will be deducted from the total refund amount.

7. Contact Us:

If you have any questions or concerns about our returns policy, the status of your return, or any other matter related to your purchase, please feel free to contact us. We're here to assist you.

8. Policy Updates:

Please note that our returns policy is subject to change without prior notice. Any updates or revisions will be posted on our eBay store, and the revised policy will apply to all purchases made after the update.

Thank you for shopping with us on eBay. We appreciate your business and strive to provide you with the best possible service.

Sincerely,

RHT Products Ltd