We go out treasure hunting for each of our unique items so that you don't have to! We travel all around to estate sales, antique shops, flea markets, thrift shops and art festivals finding genuine antiques, one-of-a-kind custom made items, quirky and unique stuff and those absolutely must-have items. When necessary, we thoroughly clean and repair them (without risking the inherent integrity of the piece). Then we determine the pricing, which is based on the price we paid, the condition, age, online interest and availability of the item(s). We take more than a dozen professional-style photos of the items. We research everything we can find on our products and their manufacturers to pass that knowledge on to you, the savvy shopper. Whenever possible with our vintage or antique items we research and post information on the provenance. We discover how to properly care for the items and pass those suggestions on to you. After all that effort we create the listing with detailed descriptions and all other pertinent information to help you make a well-informed selection. Then we proudly post the items to our eBay store!
Storage & Packaging:
Until the items find a new home we keep them safe in our secure storage facility. Once sold we package the items with all the care we would want our own orders shipped. We purchase the right size box for the job to ship the item to you, then there's the packing tape, bubble wrap, air pouches and "FRAGILE" stickers all purchased by us to ensure safe shipping. Finally, we drive them to the shipper. (USPS, UPS, FedEx, etc.) for delivery hoping they care as much as we do about its safe arrival. We wish we could hand deliver them to you, but alas, we cannot. We rely on the shippers professionalism and care to get the items safely to your home. Please hold onto the original packaging (for at least 30 days) for any possible returns.
Items Damaged in Shipping:
We take great pride in packing our products to precision for safe shipping and storage once the item arrives. That being said, unfortunately breakage happens! We cannot control how the Shippers (USPS, UPS or FedEx) handle a package once it has left our safe hands. If you receive a damaged shipment, please keep in mind we did not damage it. We find some of the most incredible, often rare treasures, so when they are broken en route to you it breaks our hearts. If your item does arrive broken, please contact us before opening a case with eBay. We are not circumventing the returns process whatsoever, we are simply trying to resolve it as quickly as possible for both of us. We will need photos of the damaged item(s) and the box it came in so we can file a claim with the shipper. Your cooperation in this process allows us to issue you a refund long before we ever receive one (if ever) from the shipper.
Feedback is the lifeblood of any small business and we are no exception. Please reach out to us with any questions or issues. We are here to help and appreciate your business very much.