The Product: Kota Black limestone is a fantastic choice of stone for any area. This is one of the most attractive ranges that we stock due to its natural smoothness which creates a very modern look without having to spend on a machine smoothed stone. The natural colour of Kota Black limestone it is a subtle charcoal shade. The colour is enhanced to a deep black colour when wet or when sealed with a colour enhancer sealer. It's incredibly popular due to is toughness, and colour palette.
The surface of the limestone is 'naturally smooth', so there is no need to worry about excessive flaking, or rough/sharp patches of the stone occurring. Kota Blue limestone is a very low risk choice, with a very high reward.
The Paving Size: Our paving comes in a balanced mix of 4 sizes, commonly known as 60 series range this is the premium sizing option. Patterns are formed at ease due to the sizes having a common multiple, be aware of other retailers selling the cheaper 56 series which are quarry mis-cut sizes and will cause problems when laying.
- 90cm x 60cm
- 60cm x 60cm
- 60cm x 29cm - (Cut 29cm to allow for 10mm joints)
- 29cm x 29cm - (Cut 29cm to allow for 10mm joints)
- 17m2 full pack will contain x 14 of each of the above sizes, smaller pack sizes will contain a mixture of the 4 sizes selected at the time of picking
For your information
- 5m2 pack will cover an area of 2.5m x 2m or equivalent
- 10m2 pack will cover an area of 5m x 2m or equivalent
- 15m2 pack will cover an area of 7.5m x 2m or equivalent
- 17m2 pack will cover an area of 8.50m x 2m or equivalent
The Edges: The edges of this product are machine Sawn. This makes for edges that a clean cut and straight. This edge style is perfect for those wanting a modern look
The Surface: This paving has a natural surface. Having a natural surface will mean that your patio will be ANTI-SLIP. It is worth noting that although this is a natural surface the product is still very flat and even. It is NOT a riven surface like what Sandstone is.
The Thickness: These slabs are all calibrated to a 22mm thickness, this make for much easier installation as levelling and manual lifting are a lot more efficient than similar products that are un-calibrated (varying 15mm to 25mm). Avoid any product that is un-calibrated as this will make your installation a lot harder and longer.
Colour Palette for Black Limestone: Best described as a charcoal shade when dry and a deep black whilst wet or when treated with a colour enhancer sealer
Samples: Unsure if this stone is the right one for your garden? Our samples are perfect to see before you buy. Cut 8cm x 8cm they will provide you with the opportunity to see the stone in person before committing to a full purchase.
About Us
Primethorpe Paving is a family run business that has been supplying natural stone products in our local Peterborough area for over 20 years and nationally for the last 10 years.
Our customers are very important to us and we are strive to achieve a friendly service to the highest standards possible. With our vast experience and knowledge of all stone materials we aim to provide a fast and effective response to your enquiries and are always available to offer advice and expertise before you undertake your project as well as being available for any aftercare questions.
We strive to import and supply natural products to a premium standard all whilst remaining at a competitive price range. Over the last 10 years we have worked tirelessly with our international counterparts to make sure we only receive the best quality materials.
We also use the latest visual paving technologies for our website. This results in high quality, easy, fast and impressive user experience for our customers.
We understand that when you are buying blind off the internet everybody will have concerns about quality. Rest assured we stock the best to sell the best and the only concern you should have is how to pick the stone that’s right for you from our large selection of stone ranges.
About our stock
All our products are always ethically sourced and unlike other suppliers who risk purchasing from open auctions we only purchase direct from quarries who we have worked with for several years. As a result, we have many returning customers and regular landscapers that keep coming back to us. Not only are our products of such excellent quality but they all have a consistency that is essential when purchasing natural products
On average our yard contains over 15,000 sqm of stock at any one time. Within our stock we have ranges in Limestone, Sandstone, Slate, Granite and Porcelain.
We are firm believers in the saying “you get what you pay for” which is very applicable when it comes to purchasing natural stone materials. In our years of experience when a price from other suppliers seems too good to be true there will usually be a catch somewhere. These catches are usually flaky or riven paving, poor calibration and/or badly sized stock.
Also worth noting is that we have all our stock delivered from the port to our Peterborough depot, where we can check all our goods before removing any damages. A lot of supplies now operate from a port warehouse to save the cost of rent and transport, this results in their stock being loaded by third parties who have no experience in stone quality and who will NOT remove damaged slabs prior to dispatch.
About our ebay listings
The listing images will always show the correct colour and stone type that is being advertised for example Grey Sandstone but please note although we try to use images showing the exact product as per listing description, in some instances the paving sizes or the edge type within the imagery maybe different to that of the actual listing description. In these instances the product discription will be correct and the images will just be as a visual to show the product colour and finish.
Also worth mentioning is that some of the imagery attached to our listings my contain stone that was wet or sealed when photographed which can cause the stone to have a darker appearance. Alternatively some images may have been taken when overly sunny or in deed overcast please appriciated that weather condition can alter the appearance of the stone when photograph
Delivery Information
- Please note that although we try our hardest to book an exact day for your delivery, in some instances the arrival of goods could be delayed by 24hrs (1 working day) in unforeseen circumstances. Please do not book any tradesmen until the product physically arrives. If you choose to book a contractor before arrival of the goods, we are not responsible for consequential loss of earnings.
- It is also your responsibility to inform us of any access problems before placing an order, taking into consideration the size of the delivery vehicle may be up to 18 tonnes which may need wider access. A 7.5t vehicle can be requested if you feel access may be tight.
- Where necessary, re-delivery charges will apply if no one present at the address to sign for the goods on the pre-agreed day. To avoid re-delivery charges, drivers may leave it unsigned with prior contact but leaving unsigned will waiver your right to report shortages and or damages. It is important you do all you can do be present during delivery.
- Nationwide delivery is carried out through a 3rd party. The courier operates with tail-lift and manual pump truck service and will only guarantee a kerbside drop or a drop to the nearest access point on a hard surface. At the driver’s discretion they may move the goods on to a driveway or front garden, but it is very unlikely that an order will be moved into a back garden. If your driveway is accessible by the wagon, the product may be offloaded onto your drive with your permission. This will be done solely on your agreement. Any other service offered is strictly between the customer and the Haulier and is not part of contract between Primethorpe Paving Ltd and yourself. If your property has loose gravel chippings, soft, uneven ground or an incline/decline present, the pump truck will be unable to pass it and the product will be left at the nearest suitable area.
- Delivery routes are planned by the courier daily, usually divided into a morning run and an afternoon run. Deliveries can be made between the hours of 8am and 6.30pm. On all deliveries, where an accurate mobile number has been provided, we will request that the courier sends you a text message when the goods leave the depot and further text when the driver has an estimated arrival time (a 2-hour window), finally we request the driver gives you a call when they are 30mins away. Please note the phone call from the driver is only a request and not something we can promise. It is your responsibility to provide an up-to-date mobile number for us, please feel free to email us your contact number if you feel we may not have one.
Reporting Damage on arrival information
- Before dispatching your goods there will be multiple checks to ensure that nothing leaves our yard broken. The ease of ordering heavy goods online helps all of us to purchase high quality goods at competitive prices. Sadly, the downside is the usually the long distances between the purchase location and your final delivery address, in some instances a pallet can be loaded and unloaded on to a vehicle up to 6 times as it works its way across the country passing through various depots.
- To keep costs down for the end user, the pavers are not individually packaged but packed in a single pallet or crate. Subsequently, it is important to respect the possibility that some form of breakages or possible chips to edges or corners may occur during transport. Although damages during the delivery process are often very few and far between, they do happen. Primethorpe allow a tolerance of up to 10% of a crate to be chipped or damaged before it is deemed unacceptable. If the situation arises where you have received goods with over 10% damages, please note “Damages Received” on the paperwork/delivery note. If you simply sign with just your name, the courier will not take responsibility for any possible damages, and you may waiver your right to a free of charge replacement delivery service. If damages are noted on arrival delivery paperwork, you will be entitled to free of charge replacement delivery from the courier and we will also happily supply the replacement pavers free of charge. Any report of breakages must be made within 24 hours of the arrival with relevant photographs by ebay messenger
- Photographs: To successfully process a damage claim, we need photographs of both the goods in the original packaging – still boxed – and images of them laid out showing any clear damages.
- Please note: We do not offer any cash or card refunds for breakages in transit.
- Based on the above we strongly advise when placing an order that you order an additional 10% on top of your exact requirements to cover the unlikely event that you do have some damages on arrival - especially if you are under time constraints or have contractors booked in to carry out the work. Hopefully, all goods are damage free upon arrival in which case any additional pavers can be used as spares for any extension or replacements needed later. However, if you are now realising you may need to order extra, get in touch ASAP and we will likely be able to get this added to your order.
- If somebody else is accepting the delivery on your behalf it is your responsibility to inform them to check and sign as per above guidance.
Reporting Shortages on arrival information
- Despite our best effort, miscounts may occur when picking and packing orders. We pick your exact quantities free of charge, but as a result it allows human error to sometimes occur.
- As soon as the goods arrives, the first thing you must do is to take a photo of the goods in the original crates/pallets, including all banding that is securing the product BEFORE taking them out and counting. Any shortage reports must have an accompanying image of the order before unpacking. It will not be possible for us to come to site to check the goods ourselves therefore we must have images in a clear birds-eye angle from yourself that allows us to count the goods. We cannot help with any shortage claim if the goods have been unpacked and/or we have no imagery of them in their original packaging.
- Any shortages reported after 24hrs will not be accepted. It is important you arrange delivery where you will be able to count within this time frame by arranging help if needed.
Product Descriptions
Where possible we try to give a detailed and accurate description of all our products, however, listed below are a few things to take into consideration with regards to our products
- Please remember colours are subjective, where somebody may call an item black the next person may call it charcoal. Where one slab in a range may be a shade of grey, the next may be a browner colour. Variation in colour is a what attracts people to using natural materials but if you have doubts it may be worth postponing your order arrival date and ordering a sample pack from us allowing you to see a small representation of the product before your full order arrives.
- Natural imperfections can be found within our stone. Natural imperfections consist of the following: Natural riven surfaces, mineral lines and markings, iron oxide spots and natural indents & raised areas.
- Calibration thickness is given as a guidance, we purchase and import stone calibrated to either 22mm or 30mm. Although we regularly have quality control checks to monitor the thickness of the stone, please allow a tolerance of up to 20% (or 5mm) on some calibrations. In some instance there may be up to 10% of the goods that are slightly different than the 22mm/30mm thickness that is advertised.
- Our cobble ranges - unless stated otherwise - have a variable thickness between 30mm- 50mm. These variable thickness cobbles are hand split and again we would ask you appreciate there may be a tolerance of 20% (6mm-10mm) on up to 10% of your order.
- There may be some tolerance in the width and length of our pavers or cobbles, for example a 90cm x 60cm may be 90.5cm x 59.50cm. As mentioned above, we do regular checks on our product dimensions and have worked with our current stone suppliers for several years, we do ask you to understand that we cannot check every paver size before dispatch. We have found that choosing to go with a hand dressed edge is a more forgiving material when it comes to completing the work. Sawn edges pavers tend to require a bit more work to get the joints perfectly even and you may have to cut a few pavers onsite to achieve perfect joints. We ask you to remember if you are working with a natural material and not a porcelain paver, a sizing tolerance needs to be expected. Please allow for 10% of the goods which may not perfectly sized.
- In some instance we advertise our smaller sizes pavers as 60cm x 30cm or 30cm x 30cm. These may in fact be 60cm x 29cm and 29cm x 29cm to allow for a 10mm joint coverage within mixed size packs.
- Single size pavers are sold per unit and not per m2. The mixed size packs are sold per m2. Paving sold in mixed packs is sold as a coverage amount to allow for jointing - all prices are calculated accordingly. Mixed size paving is sold at a lower costing than single size paving, so you are NOT paying for the joint but by providing a coverage price, it prevents our customers from over ordering
We are committed to seeing every transaction through to a successful conclusion. Should you find our products or service are not to your satisfaction, please give us the opportunity to resolve the situation before considering leaving us anything other than positive feedback.
Prices
Prices are subject to change and Primethorpe Paving updates its ebay shop daily, however, we cannot accept orders based on earlier pricing that may have been cached on the web. We are constantly updating our product prices. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly, we will always try to honour the price. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you, we reserve the right to refuse your order and refund any payment you may have made.
Stock levels
We aim to keep sufficient stock levels on hand. However, in times of unexpectedly high demand we may unfortunately run out. If this happens, we may delay dispatch of your order while new stock is delivered. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order. Occasionally there may be instance where we have no choice but to cancel an order and refund the payment.
Returning unwanted items
- In the unlikely scenario you should wish to return your order, we are happy to accept returns within a 30-day period providing the product is in its original packaging and still in sold condition. We are happy to arrange the return on your behalf if you ensure that the product is packed appropriately for transit and is accessible for a pallet truck pickup. Any delivery costings (original fee & return costs) will also be deducted from your final refund.
- We can only accept return on full orders, we cannot accept returns of excess product or leftovers.
- There will be a restocking charge of 20% applicable for returns to cover the admin costs involved with fulfilling the order. Refunds for the goods will be raised within 14 days upon receipt of the returned goods to our depot after inspection.
Any items you wish to exchange, or return must be sent back to our Peterborough Depot.
Primethorpe Paving
Bungalow Farm
Werrington Bridge Rd
Peterborough
PE6 7PP
The Product: Kota Black limestone is a fantastic choice of stone for any area. This is one of the most attractive ranges that we stock due to its natural smoothness which creates a very modern look without having to spend on a machine smoothed stone. The natural colour of Kota Black limestone it is a subtle charcoal shade. The colour is enhanced to a deep black colour when wet or when sealed with a colour enhancer sealer. It's incredibly popular due to is toughness, and colour palette.
The surface of the limestone is 'naturally smooth', so there is no need to worry about excessive flaking, or rough/sharp patches of the stone occurring. Kota Blue limestone is a very low risk choice, with a very high reward.
The Paving Size: Our paving comes in a balanced mix of 4 sizes, commonly known as 60 series range this is the premium sizing option. Patterns are formed at ease due to the sizes having a common multiple, be aware of other retailers selling the cheaper 56 series which are quarry mis-cut sizes and will cause problems when laying.
- 90cm x 60cm
- 60cm x 60cm
- 60cm x 29cm - (Cut 29cm to allow for 10mm joints)
- 29cm x 29cm - (Cut 29cm to allow for 10mm joints)
- 17m2 full pack will contain x 14 of each of the above sizes, smaller pack sizes will contain a mixture of the 4 sizes selected at the time of picking
For your information
- 5m2 pack will cover an area of 2.5m x 2m or equivalent
- 10m2 pack will cover an area of 5m x 2m or equivalent
- 15m2 pack will cover an area of 7.5m x 2m or equivalent
- 17m2 pack will cover an area of 8.50m x 2m or equivalent
The Edges: The edges of this product are machine Sawn. This makes for edges that a clean cut and straight. This edge style is perfect for those wanting a modern look
The Surface: This paving has a natural surface. Having a natural surface will mean that your patio will be ANTI-SLIP. It is worth noting that although this is a natural surface the product is still very flat and even. It is NOT a riven surface like what Sandstone is.
The Thickness: These slabs are all calibrated to a 22mm thickness, this make for much easier installation as levelling and manual lifting are a lot more efficient than similar products that are un-calibrated (varying 15mm to 25mm). Avoid any product that is un-calibrated as this will make your installation a lot harder and longer.
Colour Palette for Black Limestone: Best described as a charcoal shade when dry and a deep black whilst wet or when treated with a colour enhancer sealer
Samples: Unsure if this stone is the right one for your garden? Our samples are perfect to see before you buy. Cut 8cm x 8cm they will provide you with the opportunity to see the stone in person before committing to a full purchase.
About Us
Primethorpe Paving is a family run business that has been supplying natural stone products in our local Peterborough area for over 20 years and nationally for the last 10 years.
Our customers are very important to us and we are strive to achieve a friendly service to the highest standards possible. With our vast experience and knowledge of all stone materials we aim to provide a fast and effective response to your enquiries and are always available to offer advice and expertise before you undertake your project as well as being available for any aftercare questions.
We strive to import and supply natural products to a premium standard all whilst remaining at a competitive price range. Over the last 10 years we have worked tirelessly with our international counterparts to make sure we only receive the best quality materials.
We also use the latest visual paving technologies for our website. This results in high quality, easy, fast and impressive user experience for our customers.
We understand that when you are buying blind off the internet everybody will have concerns about quality. Rest assured we stock the best to sell the best and the only concern you should have is how to pick the stone that’s right for you from our large selection of stone ranges.
About our stock
All our products are always ethically sourced and unlike other suppliers who risk purchasing from open auctions we only purchase direct from quarries who we have worked with for several years. As a result, we have many returning customers and regular landscapers that keep coming back to us. Not only are our products of such excellent quality but they all have a consistency that is essential when purchasing natural products
On average our yard contains over 15,000 sqm of stock at any one time. Within our stock we have ranges in Limestone, Sandstone, Slate, Granite and Porcelain.
We are firm believers in the saying “you get what you pay for” which is very applicable when it comes to purchasing natural stone materials. In our years of experience when a price from other suppliers seems too good to be true there will usually be a catch somewhere. These catches are usually flaky or riven paving, poor calibration and/or badly sized stock.
Also worth noting is that we have all our stock delivered from the port to our Peterborough depot, where we can check all our goods before removing any damages. A lot of supplies now operate from a port warehouse to save the cost of rent and transport, this results in their stock being loaded by third parties who have no experience in stone quality and who will NOT remove damaged slabs prior to dispatch.
About our ebay listings
The listing images will always show the correct colour and stone type that is being advertised for example Grey Sandstone but please note although we try to use images showing the exact product as per listing description, in some instances the paving sizes or the edge type within the imagery maybe different to that of the actual listing description. In these instances the product discription will be correct and the images will just be as a visual to show the product colour and finish.
Also worth mentioning is that some of the imagery attached to our listings my contain stone that was wet or sealed when photographed which can cause the stone to have a darker appearance. Alternatively some images may have been taken when overly sunny or in deed overcast please appriciated that weather condition can alter the appearance of the stone when photograph
Delivery Information
- Please note that although we try our hardest to book an exact day for your delivery, in some instances the arrival of goods could be delayed by 24hrs (1 working day) in unforeseen circumstances. Please do not book any tradesmen until the product physically arrives. If you choose to book a contractor before arrival of the goods, we are not responsible for consequential loss of earnings.
- It is also your responsibility to inform us of any access problems before placing an order, taking into consideration the size of the delivery vehicle may be up to 18 tonnes which may need wider access. A 7.5t vehicle can be requested if you feel access may be tight.
- Where necessary, re-delivery charges will apply if no one present at the address to sign for the goods on the pre-agreed day. To avoid re-delivery charges, drivers may leave it unsigned with prior contact but leaving unsigned will waiver your right to report shortages and or damages. It is important you do all you can do be present during delivery.
- Nationwide delivery is carried out through a 3rd party. The courier operates with tail-lift and manual pump truck service and will only guarantee a kerbside drop or a drop to the nearest access point on a hard surface. At the driver’s discretion they may move the goods on to a driveway or front garden, but it is very unlikely that an order will be moved into a back garden. If your driveway is accessible by the wagon, the product may be offloaded onto your drive with your permission. This will be done solely on your agreement. Any other service offered is strictly between the customer and the Haulier and is not part of contract between Primethorpe Paving Ltd and yourself. If your property has loose gravel chippings, soft, uneven ground or an incline/decline present, the pump truck will be unable to pass it and the product will be left at the nearest suitable area.
- Delivery routes are planned by the courier daily, usually divided into a morning run and an afternoon run. Deliveries can be made between the hours of 8am and 6.30pm. On all deliveries, where an accurate mobile number has been provided, we will request that the courier sends you a text message when the goods leave the depot and further text when the driver has an estimated arrival time (a 2-hour window), finally we request the driver gives you a call when they are 30mins away. Please note the phone call from the driver is only a request and not something we can promise. It is your responsibility to provide an up-to-date mobile number for us, please feel free to email us your contact number if you feel we may not have one.
Reporting Damage on arrival information
- Before dispatching your goods there will be multiple checks to ensure that nothing leaves our yard broken. The ease of ordering heavy goods online helps all of us to purchase high quality goods at competitive prices. Sadly, the downside is the usually the long distances between the purchase location and your final delivery address, in some instances a pallet can be loaded and unloaded on to a vehicle up to 6 times as it works its way across the country passing through various depots.
- To keep costs down for the end user, the pavers are not individually packaged but packed in a single pallet or crate. Subsequently, it is important to respect the possibility that some form of breakages or possible chips to edges or corners may occur during transport. Although damages during the delivery process are often very few and far between, they do happen. Primethorpe allow a tolerance of up to 10% of a crate to be chipped or damaged before it is deemed unacceptable. If the situation arises where you have received goods with over 10% damages, please note “Damages Received” on the paperwork/delivery note. If you simply sign with just your name, the courier will not take responsibility for any possible damages, and you may waiver your right to a free of charge replacement delivery service. If damages are noted on arrival delivery paperwork, you will be entitled to free of charge replacement delivery from the courier and we will also happily supply the replacement pavers free of charge. Any report of breakages must be made within 24 hours of the arrival with relevant photographs by ebay messenger
- Photographs: To successfully process a damage claim, we need photographs of both the goods in the original packaging – still boxed – and images of them laid out showing any clear damages.
- Please note: We do not offer any cash or card refunds for breakages in transit.
- Based on the above we strongly advise when placing an order that you order an additional 10% on top of your exact requirements to cover the unlikely event that you do have some damages on arrival - especially if you are under time constraints or have contractors booked in to carry out the work. Hopefully, all goods are damage free upon arrival in which case any additional pavers can be used as spares for any extension or replacements needed later. However, if you are now realising you may need to order extra, get in touch ASAP and we will likely be able to get this added to your order.
- If somebody else is accepting the delivery on your behalf it is your responsibility to inform them to check and sign as per above guidance.
Reporting Shortages on arrival information
- Despite our best effort, miscounts may occur when picking and packing orders. We pick your exact quantities free of charge, but as a result it allows human error to sometimes occur.
- As soon as the goods arrives, the first thing you must do is to take a photo of the goods in the original crates/pallets, including all banding that is securing the product BEFORE taking them out and counting. Any shortage reports must have an accompanying image of the order before unpacking. It will not be possible for us to come to site to check the goods ourselves therefore we must have images in a clear birds-eye angle from yourself that allows us to count the goods. We cannot help with any shortage claim if the goods have been unpacked and/or we have no imagery of them in their original packaging.
- Any shortages reported after 24hrs will not be accepted. It is important you arrange delivery where you will be able to count within this time frame by arranging help if needed.
Product Descriptions
Where possible we try to give a detailed and accurate description of all our products, however, listed below are a few things to take into consideration with regards to our products
- Please remember colours are subjective, where somebody may call an item black the next person may call it charcoal. Where one slab in a range may be a shade of grey, the next may be a browner colour. Variation in colour is a what attracts people to using natural materials but if you have doubts it may be worth postponing your order arrival date and ordering a sample pack from us allowing you to see a small representation of the product before your full order arrives.
- Natural imperfections can be found within our stone. Natural imperfections consist of the following: Natural riven surfaces, mineral lines and markings, iron oxide spots and natural indents & raised areas.
- Calibration thickness is given as a guidance, we purchase and import stone calibrated to either 22mm or 30mm. Although we regularly have quality control checks to monitor the thickness of the stone, please allow a tolerance of up to 20% (or 5mm) on some calibrations. In some instance there may be up to 10% of the goods that are slightly different than the 22mm/30mm thickness that is advertised.
- Our cobble ranges - unless stated otherwise - have a variable thickness between 30mm- 50mm. These variable thickness cobbles are hand split and again we would ask you appreciate there may be a tolerance of 20% (6mm-10mm) on up to 10% of your order.
- There may be some tolerance in the width and length of our pavers or cobbles, for example a 90cm x 60cm may be 90.5cm x 59.50cm. As mentioned above, we do regular checks on our product dimensions and have worked with our current stone suppliers for several years, we do ask you to understand that we cannot check every paver size before dispatch. We have found that choosing to go with a hand dressed edge is a more forgiving material when it comes to completing the work. Sawn edges pavers tend to require a bit more work to get the joints perfectly even and you may have to cut a few pavers onsite to achieve perfect joints. We ask you to remember if you are working with a natural material and not a porcelain paver, a sizing tolerance needs to be expected. Please allow for 10% of the goods which may not perfectly sized.
- In some instance we advertise our smaller sizes pavers as 60cm x 30cm or 30cm x 30cm. These may in fact be 60cm x 29cm and 29cm x 29cm to allow for a 10mm joint coverage within mixed size packs.
- Single size pavers are sold per unit and not per m2. The mixed size packs are sold per m2. Paving sold in mixed packs is sold as a coverage amount to allow for jointing - all prices are calculated accordingly. Mixed size paving is sold at a lower costing than single size paving, so you are NOT paying for the joint but by providing a coverage price, it prevents our customers from over ordering
We are committed to seeing every transaction through to a successful conclusion. Should you find our products or service are not to your satisfaction, please give us the opportunity to resolve the situation before considering leaving us anything other than positive feedback.
Prices
Prices are subject to change and Primethorpe Paving updates its ebay shop daily, however, we cannot accept orders based on earlier pricing that may have been cached on the web. We are constantly updating our product prices. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly, we will always try to honour the price. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you, we reserve the right to refuse your order and refund any payment you may have made.
Stock levels
We aim to keep sufficient stock levels on hand. However, in times of unexpectedly high demand we may unfortunately run out. If this happens, we may delay dispatch of your order while new stock is delivered. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed of progress. You may contact us at any time to check on the progress of your order. Occasionally there may be instance where we have no choice but to cancel an order and refund the payment.
Returning unwanted items
- In the unlikely scenario you should wish to return your order, we are happy to accept returns within a 30-day period providing the product is in its original packaging and still in sold condition. We are happy to arrange the return on your behalf if you ensure that the product is packed appropriately for transit and is accessible for a pallet truck pickup. Any delivery costings (original fee & return costs) will also be deducted from your final refund.
- We can only accept return on full orders, we cannot accept returns of excess product or leftovers.
- There will be a restocking charge of 20% applicable for returns to cover the admin costs involved with fulfilling the order. Refunds for the goods will be raised within 14 days upon receipt of the returned goods to our depot after inspection.
Any items you wish to exchange, or return must be sent back to our Peterborough Depot.
Primethorpe Paving
Bungalow Farm
Werrington Bridge Rd
Peterborough
PE6 7PP