This item can be delivered using one of the two services detailed below:
EVRI - This is a small item parcel service which is usually a 3-5 WORKING day service for the majority of the UK. NOTE: IM, ZE and HS postcodes incur a £5 surcharge. We will request this in a message if this is required.
If you (or someone representing you) is not prepared to:
1. Read the detailed delivery instructions tab and
2. Pay extra if you live in a surcharged area, then please do not purchase this item.
Please make sure you have a valid phone number assigned to your ebay account. No valid phone number = No delivery. Please include a house number if your address has one.
Scotland and offshore islands are subject to higher delivery charges and delays. We are sorry to anyone who incurs poorer delivery terms because of where they live (see surcharge map below and table to the right).
It is imperative you click on the 'delivery instructions' tab before purchasing for further important details which will help safe guard against any problems that may occur in transit.
Other 24 hour courier delivery, provides a non-guaranteed next WORKING day delivery to Mainland England, Wales and lowland Scotland.
If you (or someone representing you) is not prepared to:
1. Wait in all day to receive the delivery of this item,
2. read the detailed delivery instructions tab and
3. pay extra if you live in a surcharged area, then please do not purchase this item.
Please Note: Delivery dates that are set by ebay are often misleading and not correct. All the correct delivery information is shown here. We will only ever request the below surcharges if they are required, and we keep them to the minimum level possible based on the final weight of the consignment and your postcode.
Surcharge Table
When you purchase several different variations or products, ebay will over charge for postage. If you leave a note to seller during checkout (not a separate ebay message), we will refund any excess cost due to you based on the final consignment weight. Note, this does not apply to multiples of the same variation or product. If you are buying the same variation or product, then the postage is correct and usually no refund is due. If you want a postage quote before purchasing, please message us with a list of your required items and/or variations along with your postcode.
We use several courier services, which are dependent on the type of goods you are ordering. Only the appropriate delivery service(s) will be offered for the item.
All our shipping options are charged on a weight based tariff. If you order several items, across several different services, please leave a note at checkout and we will combine them onto the largest appropriate service and charge it according to the final combined weight. You would then be refunded anything overpaid where we combine deliveries in this way. We do try to keep a lookout for combinations, but leaving a note makes sure your combination is not missed. The note must be done as a note to seller at checkout and not a separate ebay message. The note to seller will come through onto the paperwork we process your order from, where an ebay message will not.
It is vitally important that you read the below instructions for delivery, so you know what to do if there are any issues.
The below instructions are for all deliveries and is the best practice for receiving them, but is most important for the 24hr and other 5 day courier services:
If it for any reason it is not possible to be present at the time of delivery, it is best practice to leave a note on your door for the driver with clear instructions on where to leave the items. This is done strictly AT YOUR OWN RISK, as the courier classes this as a clean signature. It would then be exclusively the couriers decision to address any damage after delivery. If they decide not to do so, there is little we can offer to compensate you. It is ALWAYS best practice to be in to receive delivery. In the case of the 24 hours courier, when no note is left, they may do one of a few things:
In todays day and age more and more items are being left without customers present to sign for them. Also, even after following the above instructions you may open up your items to find some damage. The following is what to do in this instance:
NOTE: Replacements can only be sent free of charge if you have declared the item 'damaged' on the couriers note. We reserve the right to refuse or charge for replacements if these steps have not been followed. We cannot be held liable for any costs incurred by goods arriving late or damaged.
In the unfortunate event that you that your goods have not arrived at all, please inform us within 7 working days of their expected arrival date. We can only apologise if this is the case, and is usually when the courier has had a mix up on route. All we can do in this instance is to try and track down the goods and get them to you as soon as we can, or back to us if a refund is required. The courier and, therefore ourselves, cannot do anything if 30 days pass the expected delivery date, so please ensure to inform us ASAP if your delivery is missing so we can try to sort the issue out.
We sell glass packs for our windows and doors, so below is a guide on how to handle it. Glass is usually supplied loose from the item, so you need to know how to handle and store it.
If you choose collection for your item(s), you can collect between 8am and 4:30pm Monday to Friday, and 8am to 12:30pm on a Saturday. We will require 24hrs notice of weekday collections, or 48hrs for Saturday collections, as some goods are stored off-site. Collection must be within 2 weeks of purchase, or your order may be cancelled. If you are travelling over distance to collect, please ensure you allow adequate time for loading up the goods and any traffic as the collection times are strict and you may be turned away if you are not within the times stated.
Please Note: We do not wrap items which are for collection. Please remember to bring any packing or protection with you to ensure they do not get damaged in your vehicle. Please check the items will fit in your vehicle before travelling.
To Consider: When you collect your goods, please ensure they are correct before leaving the store. When you collect your items, if there is a problem with them, you will be responsible for returning them, even if they are incorrect on our part.
The returns policy will vary according to the type of item you have ordered, and the nature of the return. We have summarised this below:
Standard Items
If you decide that you no longer want your goods after they have been delivered and you want a refund, and you have not altered the product in any way, our standard off the shelf items are all returnable. Returns must be actioned within 30 days of the purchase date. You, the buyer, are responsible for the cost of the return carriage. We can organise this, but the cost would have to be paid before collection is made. Alternately and preferably, you can organise this for yourself. The goods MUST be returned and arrive back to us in resaleable condition. We would always recommend organising your own return carriage, as the service we offer is more costly than the original postage, is not insured against damage or loss, and we will not refund any items which arrive back to us in a damaged or not at all. Once the goods have arrived back to us and have been checked off, we will issue a refund for the cost of the GOODS only. Unfortunately, the original postage cost will be lost.
Made to Measure or Cut Items
If you have purchased a made to measure or a special cut item, we cannot accept a return on this, unless its been made or cut incorrectly to the agreed specification. With any items like this, you will have been asked to approve a specification, left a note to seller with the details, or we will have created a special listing containing the details. We take great care to ensure these types of items meet the agreed specification, so if the items match that specification, they cannot be returned.
Returns for Damaged or Incorrect Items
In the unfortunate event that your goods arrive damaged or are incorrect, provided you have followed the delivery instructions tab regards signing for the item and the time limits to report damaged or incorrect items (usually within 48hrs of receipt), we will address the issue as follows: Depending on the item we may organise a collection, may offer a partial refund or simply re-issue the goods. The first thing we would require for returns or incorrect item being delivered, would be some photos of the damaged or incorrect item showing the issue. We would then communicate our intensions, based on the item cost, damage extent and nature of the item.
Any timber product you purchase should be treated according to its end use. Its very important that you consider this step before you get your goods. The longevity and performance of timber products is directly related to how well you treat and maintain the treatment. What you need to do to it for treatment will depend on several factors, such as if its internal or external, what the desired end appearance is and also the type of product you are treating. Certain products are made in such a way that a particular treatment type is required. A really good example of this is engineered doors which, in the main, require oil based treatments be used.
If the product comes with treatment instructions either with the product, or has it specific treatments stated in the item description, then that MUST be followed. If there are no specific requirements, then you must treat your product according to its end use and position.
Below is a generic guide of good practice for treating timber products followed by a specific guide for engineered/veneered doors.
With the exception of a few, such as our garage doors, most "off the shelf" doors you buy are engineered. This usually means the door has a mixed timber core, which is then veneered and lipped in the face timber (e.g. Oak). When a door is made like this, it is invariably tested with certain finishes. For instance, you will see in some of our item descriptions that only oil based (often referred to as solvent based) paints should be used. Another common one is that "high-build" finishes should be used. It is vitally important that you use the correct treatment on engineered doors. Certainly, 95% of engineered door issues reported to us usually stem from incorrect treatment, so its in your best interest to make sure you are using the correct treatments. As mentioned above, some doors will have instructions within the packaging or item descriptions, and these MUST be followed. Below is a best practice guide, specifically for engineered doors, which is an amalgamation of several suppliers instructions:
Some (but not all) of the doors we sell come with a manufacturers warranty. We pass this down from our supplier. For any warranty claim to be upheld by the manufacturer the instructions with the door must be followed to the letter. Any manufacturers warranty will only cover the cost of the replacement item only and will not cover any lost transport cost, labour, additional labour charges or the cost of any treatments. It is vital, therefore, that you inspect everything thoroughly BEFORE treatment and organising fitting. You need to inspect for things like splits, cracks, poor veneer, marks, water marks, mould, scratches on the glass, movement from the panels or glass and for twist and warp. Remember, if there are any issues, it is only the replacement item that is offered by any warranty, so its ALWAYS best to check the item over yourself before organising any fitting as joiners may/will charge you if they turn up and the goods are defective and this time and cost is lost as its not covered by any warranty. Any manufacturers warranty (if available) will be void if:
If you feel that you have carried out all the instruction relevant to your door and need to claim against any warranty (if there is one available), then please contact us. We will need the proof or purchase along with some pictures of the issue you are facing. We will also require the details of the treatments you have used. We would then send this off to the supplier who will decide if the warranty is applicable for you. Occasionally, they may want to carry out a site visit, but more often than not, they will process from photos. It needs to be stated that their decision is final and although your contract is with us, we will align our decision with theirs in most cases. As already mentioned, claiming against the warranty will only cover the replacement goods. It does not cover ANY labour, treatment or transport costs.
We are manufacturers of made to measure joinery items, such as windows, doors, gates, garage doors and stairs. We also supply a vast range of timber and timber based items from this ebay store for nationwide delivery or collection.
Visit our StoreWe are a family run timber merchant established in 1974. Based in Sutton-in-Ashfield, we have supplied timber and joinery products to Sutton-in-Ashfield, Mansfield, Kirkby-in-Ashfield, Mansfield Woodhouse, Annesley, Clipstone, Alfreton and other areas surrounding Sutton-in-Ashfield for many years. We now offer this same service nationally using courier networks. We are a diverse company offering many different products and ranges in addition to our core timber supply business.