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- Please message us on eBay before opening a return request.
- Attaching a photo of the issue will expedite our ability to assist you further.
- Before returning an item, please contact our us for instructions.
- If for any reason you are unsatisfied with your item, we will exchange your product or refund the purchase price, and we will need to deduct applicable freight fees from your refund.
- All items must be returned in exact condition as sent.
- Non-faulty items: Shipping is the responsibility of the buyer and is non-refundable.
- Faulty items: We will refund your return postage only up to the amount it originally cost to send the item to you. Unless otherwise agreed beforehand, we do not reimburse Express or Registered post costs on returns.
- Please ensure the addresses under your eBay & PayPal account are correct.
- Local pickup location – Springvale, Victoria
- All items are posted dispatched from our warehouse in Melbourne, Victoria to Australia wide via AUPOST or Fastway or other selected couriers companies
- Please ensure that you are providing the correct delivery address before making payment, otherwise late delivery or cancel order may occur.
- After dispatch, tracking number will be available. Delivery companies usually delivers between 2- 6business days. Delivery to WA and remote regional areas can take longer.
- Please kindly note that we cannot prevent delays/damages in delivery by courier. If your item has been damaged in transit, please let us know and we will arrange resend.
- Delivery Time Table (Not Including Handling Times)
- Delivery Time
Melbourne (VIC) /2 Business Days
Sydney (NSW) / Canberra (ACT) 2 - 3 Business Days
Adelaide (SA) / Brisbane (QLD) / Tasmania 3 - 4 Business Days
WA 5 Business Days
Rural/Remote & Rest of Australia 5-7 Business Days
- Once payment has been processed, orders unfortunately can't be cancelled.
- Internet Transfer, Bank Deposit and all major Credit Cards through PayPal.
- Please note that PayPal e-cheques can take between 5-10 business days to clear
- Any questions or concerns – please message us before opening a case/return request.
- Please don’t leave negative feedback before communication as we place the utmost priority on providing excellent customer service
- Contact – eBay ID: Yarrapack