Orders are usually processed and shipped on the same business day upon receipt of payment, with a cutoff time of 3:00 PM Pacific Standard Time, Monday through Friday, excluding weekends and major holidays. Please double-check and ensure that you provide the accurate shipping address during the checkout process. Kindly note that we cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
We provide shipping via USPS Ground Advantage for packages weighing below 15.99 ounces, and free USPS Priority shipping for those over 1 pound. Please be aware that we retain the right to utilize whichever carrier is available at the time of shipping.
During the checkout process, estimated delivery times are presented based on the chosen shipping method. It's important to understand that these estimates, provided by eBay, indicate anticipated delivery windows and not exact delivery dates. Please keep in mind that actual delivery times may differ due to factors such as the shipping carrier and destination.
To cancel an order, kindly access your eBay account, find the relevant order in your purchase history, and follow the cancellation instructions. Once the cancellation is successful, you will receive a confirmation email via the eBay messaging system.
Kindly be advised that we cannot process order cancellations through eBay messaging, as it is not the appropriate method. Please adhere to the steps outlined above for order cancellation.
Returns must be initiated within 30 days of the delivery date.
To begin a return, please access your eBay account, find the particular order in your purchase history, and follow the instructions to initiate the return process.
For the safe return of the item, kindly utilize a trackable shipping method. Upon receipt and inspection of the returned item, we will proceed with the refund, which will be issued to the original payment method. Please allow 1-2 business days for the refund to appear in your account.
If you receive a defective or damaged item, kindly reach out to us.
We'll collaborate with you to arrange for a replacement or process a refund.