99% of the orders are dispatched within one business day after payment is cleared. Once the parcel is processed or dispatched, a tracking number will be sent to the buyer for tracking the delivery online. The delivery time is usually estimated by eBay or the third party services such as courier companies or Australia Post, may not be accurate and should be considered as an estimate only. For addresses in remote areas or on islands, please contact us before placing an order as courier services may not be able to deliver to those areas. Also, allow extra time for the delivery to remote areas.
To avoid delay, we highly recommend all buyers to provide us with the correct delivery addresses and answerable phone numbers on the checkout page before payment. We are not responsible for delays and the fees caused by the buyer not supplying correct address or answerable contact number. Any changes to address after checkout may be considered as invalid.
Bulky items could exceed the size limit of PO Box Addresses. If you have a PO Box Address, please contact us to make sure it is deliverable. Please understand the shipping rates are calculated based on weight, size and distance.
By default, we may give couriers authority to leave safe for the delivery in order to minimize the chance of redelivery and the inconvenience for buyers to pick up the item from the depot. If you have any special requirements, please contact us before making the payment. If any item is lost after the delivery, either the seller or the courier company will not be liable for the loss.
eBay will update and send a copy of the invoice to your email with the correct freight amount within one business day after the order is placed. After that you can proceed to payment with one of the following ways.
Paypal
Get the benefits of buyer protection and greater security as PayPal processes the transaction.
Please be noted if you send a payment via Paypal eCheque. It will take 1-2 days for us to receive the payments. Orders will be dispatched only when the fund is received in our Paypal account.
Bank Deposit
Direct Deposit at your nearest branch or online bank transfer. Contact us for account details.
Send us a copy of the deposit receipt. Please ensure to include your eBay user ID as the payment description. Online transfer may take up to 1-2 business days for us to receive the deposit. Orders will be dispatched only when the fund is cleared in our bank account.
Pay on pickup
You can pay by cash or transfer on pick up in our Warehouse. Please refer to the pick up section.
We provide return & refund service within 30 days after the buyer receives the product. (product kept in original condition, a restocking fee may apply)
Exchange may be available depends on the stock availability and you are responsible for the extra charge such as the postage fee incurred. Please note the postage or freight paid cannot be refunded in any way.
For dead on arrival goods, please contact us within seven working days and we will work out the best way to resolve the problem for you. We may, at its option, repair the product or replace the product.
For items not as described on eBay or wrong items received, please contact us immediately and we will work out the best way to resolve the problem for you.
If any parts are missing from the product, please notify us within seven working days after the item is received. We might be able to send the missing parts (depending on the availability) on buyer’s costs when the buyer notifies us more than seven days after the goods received date.
If the item is damaged during transport, please notify the courier when receiving the item and contact us within three working days. We may be able to make a claim to the courierwithin this period and we will work out the best way to resolve the problem for you.
In order to facilitate a return under these Terms and Conditions, Contact us.
If you have concerns or are not satisfied with our goods or items, please Contact Us before you give us a neutral or negative feedback. We will make all efforts to satisfy our valued customers. 100% customer satisfactory is our ultimate goal.
Our Warehouse offers a 3-month warranty on all products used for household general use from the date of purchase unless specified in description with other terms. Our Warehouse warrants its products against defects in materials and/or workmanship. If a defect arises and a valid claim is received, we may, at its option, repair the product or replace the product.
Naturally the warranty cover does not extend to damage caused by normal wear and tear, accidents, abuse, improper installation, improper use, misuse, lack of maintenance, neglect, natural disaster, abnormal operating conditions, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) not authorised by us to provide service (not including standard periodic maintenance). Besides, there is no warranty for the goods sold as second, samples or clearance items.
We are special seller on AU eBay.What we supply is the most premium on ebay.Good quality with lowest price.
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us.
If you have any problem, please feel free to contact us via ebay message, we will reply your email within 24 hours (except weekends and holidays). We will do our best to solve your problem as soon as possible.
