1. Do you ship to my country? What carrier do you use?
We use SpeedPAK, China Post, and UBI to carry the shipping, all the packages would be sent with a fully traceable tracking number.
| Carrier | Average Transfer Time | Countries Applied |
| SpeedPAK | 8-12 Working Days |
Australia, Austria, Belgium, Canada, Denmark, France, Germany, Hungary, Ireland, Italy, Netherlands, Poland, Portugal, Russia, Spain, Sweden, Switzerland, the United Kingdom, the United States, Mexico |
| China Post (R Series) | 7-14 Working Days |
Indonesia, Israel, Japan, Korea, Malaysia, Philippines, Singapore, Thailand, The United Arab Emirates |
| China Post (L Series) | 7-14 Working Days | Norway |
| UBI (Belgium Post) | 7-14 Working Days | Greece |
2. Can you declare a lower price on the package?
Yes. We mark packages at a lower price (under $20) in default. We use Scale Model Parts as a common description to avoid sensitive information.
3. Is the product new and sealed?
We only provide products in 100% new condition. (Please note that most boxed figures are not factory-sealed with shrink plastic film, but all of them are brand new)
4. Can I return the product if I don't like it?
Because of the high requirements on M.I.N.T packaging condition, please know that we do not accept returns unless the product has severe defects/shipping damage beyond repair after the package is opened. Please consider thoroughly before purchasing.
5. What if I receive a defective product?
The supplier would be responsible to provide after-sale service and product quality control. If you receive a defective product, please contact us, we would communicate with our suppliers and help you resolve it.