We purchase liquidation and overstock pallets from major retailers and resell those items. Most items are brand new. Some may have been used or returns. We make every attempt to check each item and verify the item is in working order with no damage. Should an item slip by us, please reach out to us. We would not intentionally sell an unusable item. We will try to answer each question to the best of our ability, but please keep in mind the nature of our business. We are not experts on any item we sell, but we’ll try to get you the information you’re seeking. Our eBay listings are a very small sampling of the inventory we have to offer, please join us on Facebook at MC Deals & Bargains to see more!