Product Preparation

-  Please clearly confirm your address and contact information.
-  It takes 7 ~ 14 working days to prepare for overseas delivery.
-  We will contact you when the product is ready.

- All parcel should be delivered with tracking number to prevent loss and ensure safe delivery.

  (you can track your parcel through "17track" internet site and smartphone app)

- Express delivery will be delivered usually within one business week, so we would appreciate if you could select the
  express delivery option as much as possible.
  Of course standard delivery is also available, usually 20~30 days delivery.

- The products are authentic and are officially imported goods. You can feel the excellent satisfaction of the product.
- It is difficult to cancel your order owing to placing your order overseas. We would appreciate your consideration of
  this point.

Package Information

- Q'ty : 1pcs (Dust Bag and New Product Tag)
- Free Gift : Mask Sheet, Fancy Ball Pen 
- Sturdy and Durable Boxing

Shipping Information

- Basic : Standard Shipping with Tracking Information 

   .10~20 Biz days : Asian Region (Hong Kong, Japan, China and others)
   .15~30 Biz days : US, European Region (Canada, Germany, Australia, Finland, Spain and others) and other Middle East Region
   .20~42 Biz days : Italy, Peru, Brazil, Russian and other South American Regions)

- Premium : Express Shipping with Tracking Information with additional Cost

   .3~5 Biz days : Asian Region (Hong Kong, Japan, China and others)
   .6~8 Biz days : US, European Region (Canada, Germany, Australia, Finland, Spain and others) and other Middle East Region
   .7~9 Biz days : Italy, Peru, Brazil, Russian and other South American Regions)

- Delivery Status Checking : 17Track (all in one package tracking internet site)
  * This site can be easy to find out through the google search or Google/Apple App.

Return & Replacement

- You can apply for an exchange or return within 14 days from the day the product is delivered (delivery complete).

  In case of the following conditions, exchange and return applications may not be accepted.

• If the product is lost or damaged due to consumer's responsibility
• If the product is not worthy due to the use or consumption of the consumer
• If the item is not worth enough to be resold by time elapsed since the day it was supplied

- This bag will be shipped with genuine tag.

- After TAG is removed from the bag, it can not be exchanged or refunded.  Also, Please note that it can not be returned or
  exchanged even if the components are damaged or lost.

- When returning, Customer should return the bag with the original state including all of the free gift.

Customs Tax

Import duties, taxes and charges are not included in the item price or shipping cost. These charges are buyer's responsibiliy. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
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Customer Service

If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a Week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box. We greatly appreciate your POSITIVE feedback. Please do NOT leave negative feedback without asking for help. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem. Please DON’T leave negative or neutral feedback if you haven’t received item in 30 days, because we have mentioned the shipping time repeatedly.