Delivery
Times
All deliveries will be made "kerb side" within 1-5 working days, not
allowing for weekends and bank holidays. We do try and get most
deliveries out on a next day service if ordering before 10am some
products are sent direct from suppliers and may take a little
longer.
Delivery time scales are approximate; often it can be quicker than
stated. However, if delivery takes longer than the time stated we
will not entertain any claims for compensation. You should not be
booking fitters or making fitting arraningements until you have your
goods. The delivery guides are rough estimates and the time scales
are occasionally out of our control. We will ALWAYS do our best to
notify you if delivery is going to take longer than originally
expected.
Please note that if you are out when the courier attempts delivery,
he or she may attempt to contact you on the number you provide. If
they can't get hold of you they will return to the depot & this
could incur a further delivery charge to you. We will in most cases
message you with a day for your pallet delivery. Delivery is kerb
side only, please ensure you leave the contact number on your
details page or when you contact us to place your order.
Restricted Access
Due to the size of some delivery vehicles between 7.5 tonne and 40
tonne, any couriers delivering on our behalf must be informed of any
restrictions regarding access for the delivering vehicles. This
includes (but is not limited to); steps, any overhanging/low
trees/shrubs, steep driveways, narrow lanes, tight bends or any
other restrictions that may make it difficult for the delivering
vehicle to gain access to the point of delivery. We will not accept
any claims for compensation arising from non/failed/refused delivery
of any item where the couriers or we were not made aware of any
points of issue regarding access restrictions.
Due to health & safety regulations and insurance purposes,
upstairs deliveries are at the courier's discretion and are not
guaranteed. This includes (but is not limited to) steps that are
immediately outside the premises, which couriers are required to
climb in order to gain access to the property. In ALL cases delivery
drivers are not insured to enter your property this is why we class
all deliveries as 'kerb side'
Damage in Transit / Shortages
If the parcel(s) you receive have any damage on the exterior
packaging you must check the contents and list the damage on the
driver's delivery note, if the words 'goods delivered in good
condition' are on the delivery form next to your signature they need
to be crossed out also. If you are at all worried about the goods
being damaged, you must sign for the goods as 'Damaged' on receipt.
Any damage must be reported to us within 48 hours of signing. If
someone else is signing on your behalf they must be made aware of
the above. If the package is damaged and you have failed to make any
attempt to list this on the delivery note, we or the courier cannot
be held responsible. This does not affect your statutory rights and
in the event of the goods being faulty, they will be repaired or
replaced.
Delivery Arrangements
As the goods we ship are very heavy, our standard delivery service
is made to 'kerb side' due to insurance guidelines - please arrange
for adequate help to off load your goods as they are often heavy and
bulky. As couriers and delivery drivers are not under our control,
we cannot be held responsible for their actions when delivering and
if you encounter any problems they must be taken up directly with
them. We will always endeavor to deliver at a convenient time for
you, but we cannot be held responsible for any delays caused due to
events that are out of our control. - eg extreme weather conditions,
accidents.
Problems With Your Order
If your order is found to be incorrect on delivery or inspection, we
will arrange for a replacement item or refund for any incorrect
items at no additional cost to you where possible. Please retain any
pallets or delivery packaging wherever possible until you are
satisfied there are no problems with your goods.
Our returns policy does not affect your statutory rights as a
consumer.