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30-Day Returns Policy. At iLink Mobile, we are committed to providing you with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a 30-day returns policy to ensure your satisfaction. Please take a moment to review our policy below:

Eligibility for Returns:

1. Time frame: You have 30 days from the date of delivery to initiate a return.
2. Condition: The item must be in its original condition, unused, and with all original tags, packaging, and accessories.
3. Proof of Purchase: You must provide proof of purchase, such as the order number or receipt, to initiate a return.

Items Not Eligible for Return:

Final Sale Items: Items marked as "Final Sale" are not eligible for return. Personalized and Customized Items:** Items that have been personalized or customized to your specifications cannot be returned unless they are defective.

Return Process:

1. Contact Customer Support: To initiate a return, please contact our customer support team via eBay messages.
2. Packaging: Securely package the item(s) you wish to return, including all original packaging and accessories.
3. RMA Number: Clearly write the RMA number on the outside of the package. If there is no RMA number then unsure you enclose your name, user name, and order number in the package.
4. Shipping: You are responsible for the cost of return shipping unless the item is defective or there was an error on our part.

Once we receive your returned item and inspect it to ensure it meets our return policy criteria, we will process your refund. Refunds will be issued to the original method of payment and may take up to 7 business days to appear in your account.

Exchanges:

If you would like to exchange an item, please indicate this when contacting our customer support team. Exchanges are subject to product availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, as applicable.

Questions or Concerns:

If you have any questions or concerns regarding our returns policy, please do not hesitate to reach out to our customer support team.