The only one fault known to stop it now working is it needs a new Dispensing Arm which we have had quoted to be around £500.
New it would be £8K, we purchased second hand at £2K but it is now too big for our requirements which is why we won't be replacing the part.
The machine is fitted with a card payment system from PAYTER which you can get an account with to continue using that option or override it so all drinks dispensed are free. If you are planning to charge for the drinks dispensed, you can set the price etc yourself. The machine will come with coffee/tea/milk powder etc already situated in the machine but you will need to purchase these going forward. There is no cups left to use with the machine so these will need to be purchased yourself.
The machine runs with a water canister and pump so we never had it connected to mains - the canister and pump will be sold with the machine.