No cracks but some scuff marks, The hand set cord has come out of the handset but still working, It was tested for incoming and outgoing calls, It did receive incoming calls but the ringer did not work, Could not check the out going calls because the internet phone system i use is not compatible with the old rotary system, you will need a 4 prong adapter or o new wall jack adapter to use it, SOLD AS IS AS FOUND WITH NO RETURNS.