I always list all of the details of the product in my listing. I also take photos of the item, so you can read the box and make sure the product is what you need. If a box is sealed, I don't open it, so that it remains in "brand new" condition. If hardware or batteries aren't listed as included on the box, then they aren't included. I apologize, as I don't package or make these products, so I don't make the decision on if hardware or batteries are included. I will sometimes accept returns based on whether or not you have opened the product. If it is a brand new item, it needs to be returned back to me, unused and unopened. I can't take back used makeup because I can't resell it due to sanitary reasons. Thank you for understanding!!!