AutoParts Direct 2 U Pty Ltd is a registered Online Automotive Parts retail business established back in 2010. 

Brands and parts have been selected for their quality and from reputable companies who up hold their warranty. 
Please contact us for hassle free straight swap  warranty claims .  Make sure you have a good description from your mechanic for what the part(s) is or isn’t doing so we can start the warranty process.

All purchases are supplied with a Tax Invoice and include GST, sent to your email address.

At AutoParts Direct 2 U we have 3 types of payment methods available for you to select being bank, Paypal and credit card over the phone.

Bank deposit
Business bank account is with NAB.
You can visit your local branch to make payment or internet banking or phone banking.
Our banking details are available in the ebay ‘Pay Now’ checkout system.
Please use your ebay user name as the bank reference for quick allocation.

Paypal
Following the prompts to log into your Paypal account or just underneath the login section this is a pay with my credit card feature.

Goods that have been fitted cannot be returned for any reason other than product failure under warranty.

If you need to return an unused part please email or message through your details and why you need to return the part(s). Any item to be returned is to be received by us within 30 days from the date you purchased. This is due to ebay as they won’t refund fees after the 30 days. Refund doesn’t include the first postage.

Return postage is payable by the buyer in the event of changing mind, purchased incorrectly and if your car details lined up perfectly to the part(s) you purchased but don’t fit (this means your car has been modified). We have a flat rate return postage label from eParcel Post of $14.00 this can be issued with an understanding that it will come off the part(s) refund.

We will pay return postage via emailing a return label if we have made a listing error, if there has been a catalogue update and we haven’t advised it on the listing, if we have picked and packed the wrong part(s) by mistake, if something is missing from the parcel.

Warranty

In each listing there is a warranty stated, please check this before purchasing. If the part(s) develops a fault after delivery, we will assess your warranty claim and offer a replacement where appropriate.

To start a warranty please have the part(s) checked by a mechanic and get detailed information on what the part(s) is or isn’t doing. Then call or email us with this information and the invoice number if you can or the name of the person the order was made under. Sometimes further information and or photos may be required if/when request by our supplier(s) and or the manufacture(s). Once we have all the information required our supplier(s) will process the warranty with us and we will get back you asap. In most cases a warranty claim is processed the same or next day.

If a replacement of the part(s) are approved, it will be warranted for the balance of the duration of the original warranty period. Also it may be required that the faulty part(s) is to be returned. In this case you will receive the replacement(s) prior and we will provide a return label or have a courier collect it once you have swapped over the part(s).

Items that have a warranty have a ‘Limited Part Warranty’.
‘Limited Part Warranty’ meaning compensation is limited to the replacement of the part(s) originally supplied. No responsibility is held by AutoParts Direct 2 U Pty Ltd or its suppliers for labour, freight, or any other costs incurred on a warranty claim.

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