eBay

Payment Postage Returns Contact Us

Paypal & Direct Bank Deposit
If you are paying via direct bank transfer, please quote your ebay id as payment reference. For bank details please choose Bank Deposit during checkout and the Bank details will be revealed to you.

PICKUP IS NOT AVAILABLE
All items are shipped directly from our Warehouse in Melbourne. Pick up option is not available. Item will be packaged and sent within 48 hours after the payment has been cleared into our account. We are not dropshippers or onsellers, we ship right away, without delay, everyday. Relax and let us deliver your purchases straight to your door!
Australia Post will be used for all orders within Australia. For larger orders we may send through a designated courier available at the time. We can organise express, registered post or tracking for customers. However an extra cost will be incurred for these services. (Please contact us prior to order)
●    Postage & Handling
Posted on same day (orders before 12pm) or next business day.
●    Postage method is primarily via Australia Post. Courier options available for larger items.
●    All items are carefully packaged to ensure they arrive safely.
●    We do not ship to unconfirmed addresses or Post Office Boxes (for large items).
●    Items will be posted same day if ordered before 12pm or next business day after receiving confirmed payment.
●    We do offer International shipping on selected items.

Disclaimer
Our large range of products range from Brand New, Refurbished or Second Hand 'as is' condition. If the item is not Brand New, it will be tested prior to shipment. We do not sell items in non-working order. (Unless otherwise stated). Prior warranties within some of our products do not apply. Please see below for our eBay warranty. Buyer's are responsible to check and ensure the item is fully functioning prior to use. We are not responsible for item fault claims due to improper guided instruction. Warranty does not cover misuse, accidental damage or water damage.

Refunds, Returns & Exchanges
If you have any problems or concerns with your item, PLEASE contact us first before posting any negative feedback or opening a “Not as described case”, and we’ll do the best to resolve any issues you may have. Abuse of our return policy will not be tolerated. We reserve the right to refuse full refund for excessive returns or demands by a customer.
Unhappy With Item?: Buyer must notify us within 30 days of receiving the item. Item must be in unused condition with original packaging and all tags to qualify for return. BUYER MUST PAY FOR SHIPPING COST. We will issue a return ID to mark on the returned package, please note that the tech operates from an alternate location and returned parcels without return ID marked on the package may not be accepted. Once the item has been received at our warehouse, our Tech will inspect the item and process a refund for the amount in full.
Faulty Item?: Buyer must notify us within 7 business days of receiving the item. We require photographic evidence or verbal description of fault via the ebay messaging system. Please notify us of your intent from the following options:
●    Replacement - We will send a working/tested replacement to replace the faulty item.
●    Exchange - We will send a working/tested replacement to replace the faulty item with an included satchel bag to return the original faulty item.
●    Refund - Please contact us to arrange a refund.
Support
●    We strive for a 5 star Customer Satisfaction, if you are not happy with the transaction then we will do our best to make it right!
●    If you have any questions/concerns regarding your item please contact us through the eBay messaging system and we will get back to you ASAP!
●    Please allow up to 24 hours for us to respond to your emails excluding weekends, local (Victoria) and national holidays (Australia wide)

Warranty
We offer a 30 Day Money Back Guarantee.
If you have any issues with your item and you would like to either setup a full refund or an exchange, PLEASE contact us and we will take care of your order as soon as possible!

100% Satisfaction Guaranteed!
Defects related to customer abuse, neglect, crash or improper handling of the product is not covered

We aim to answer every question and email as quickly as possible. With emails sent after hours AEST and on weekends, we hope that you understand that these will not be responded to until the next business day. We appreciate your understanding and patience.