Q: What level of quality can I expect from your instruments?
A: Dr. Karlheinz Healthcare are UK distributors of Blizzard® range of professional healthcare and personal care instruments. In the healthcare market, Blizzard® instruments are used by private practitioners and NHS trusts across the UK. In the personal care market, these instruments are sold in upmarket salons. Hence, you can expect premium quality instruments when you buy Blizzard®.
Q: Do the instruments you sell are autoclavable?
A: The Blizzard® range of instruments listed in the Podiatry, Surgical and Dental sections are fully autoclavable and re-usable, unless otherwise mentioned.
Q: Do you supply instructions for use and decontamination instructions?
A: Every order of healthcare products comes with instructions for use and decontamination instructions.
Q: Do I qualify for a free gift?
A: At Dr. Karlheinz, every nail nipper buyer is a winner! For every nail nipper order delivery, you qualify for a free gift, unless otherwise mentioned in the product listing.
Q: Can you provide more information about an item I am interested in?
A: Sure! You can contact us from any of our eBay listings by clicking 'Ask seller a question'.
Q: Can I cancel my order?
A: If your item has not been processed or shipped out, you may cancel your purchase. However, there is a 15% restocking fee and unfortunately, we must pass this fee onto you.
Q: I live nearby - can I pick up my item?
A: As we are primarily a wholesale operation, we regretfully do not offer purchase pickups.
Q: Do you offer combined shipping for international buyers?
A: Yes! We do offer combined shipping for international buyers as it greatly reduces the overall postage charges to you. Feel free to contact us to inquire about combined postage charges of your chosen products.
Q: Do you offer additional discounts on international combined shipping?
A: Yes! We do offer various discounts on international combined shipping. One of our most popular combined shipping deals allow you to a combined postage of £15.95, when you buy any 5 items from our store.
Q: Do you provide tracking number for my order?
A: For UK buyers, if you opt for recorded post service; we will provide you with the tracking number of your parcel. For all international buyers, the tracking number of the parcel is updated along with dispatch status on your eBay account.
Q: Can I send my item as a gift to another address and recipient?
A: Of course you can! You can leave a gift message and have the item gift wrapped for £7.95. All you have to do is let us know by contacting us through eBay before you complete the purchase process!
Q: What payment methods do you accept?
A: We only accept PayPal.
Q: Will you accept an offer for a lower price?
A: It depends on the listing. Check to see if there is a "Make an Offer" button on the listing and if there is, feel free to make us an offer.
Q: What does 'immediate payment required' mean?
A: It means that you must pay via PayPal before winning/buying the item.
Q: How do I confirm that you have received my payment?
A: Your PayPal receipt serves as a proof of payment. Furthermore, we will notify you once we have shipped your item.
Q: What is your Returns policy?
A: Please view our complete return policy that is listed on every product page.
Q: Will you leave feedback for me?
A: We will leave you positive feedback once we know your item arrived to you safely. We know if you received your item safely by your feedback to us. If we see that you left positive feedback for us, then in return, we will leave you positive feedback as well.
Q: How soon will my item be shipped?
A: We usually dispatch all orders within 1-2 working days. On most occasions, the next working day! The delivery time depends on your destination country and the postal service you have chosen for your order.
Q: How can I contact you if I have other questions or concerns?
A: You can contact us from any of our eBay listings by clicking 'Ask seller a question'.