Items despatched to Highlands of Scotland, Isle of Man, Scilly Isles, Channel  Isles and Northern Ireland can take more than the normal 24 hours delivery through UK MAIL. 

PLEASE ENSURE YOU ORDER THE CORRECT ITEM FROM US, if the vehicle you are purchasing for is in a changeover year it is your responsibility to check prior to placing an order to ensure it is the correct version. We can exchange or refund any product that we have supplied wrongly. If we have made a mistake we will normally just replace free of charge. Please contact us first with details. If you ordered the wrong set for your vehicle then you can return for an exchange, but please contact us first. We will require additional return postage cost paid, charged at cost price to cover the new set being shipped. We will only refund a return when the original set arrives safely back here in full re-saleable condition.  If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.

NOTIFICATION OF DISPATCH, we will put a unique tracking number on your order which will automatically be sent to you via the Ebay system. Should you need to enquire over a delivery, please send us a message through the Ebay contact system and we will check on the status of your delivery and send you a message back with the information.

DELIVERY CHARGES We will refund the original delivery charge when a product is found faulty or damaged. We will not refund when the item is simply unwanted. Items advertised with free postage have the actual postage cost incorporated in the sale price, deliveries to areas that are outside the standard Ukmail delivery areas will have an additional delivery charge levied. We will not refund this cost if you simply want to return the item as unwanted. By placing an order with us you are accepting our terms and conditions of the sale.

Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 14 working days after the day you receive the item. Find out more about your rights as a buyer and exceptions on the Ebay site.

COLOUR OF OUR PRODUCTS. Our products are manufactured from carpet that is common to our whole range, fitting many manufacturers and models. We do not attempt to match the original carpet in any vehicle. The colour shown in the pictures on Ebay will differ with each computer that is being used, as contrast and colour will be adjusted differently and the colour can look different from computer to computer. We do not guarantee a colour match with the original carpet and will not accept responsibility for shade differences. Mats can be returned for credit but we will not pay for the original or returned delivery costs if the carpet does not match the original.