Bay eCom UK Ltd trading as Malay Apparel is an established online clothing retailer in the UK. We aim to provide a diverse range of fashion at affordable prices; designed by and for fashion conscious men and women.

We currently operate on a global platform to cater to our international market, while adopting worldwide trends. No matter where you are, we aim to deliver all seasons straight to your door. We believe that everyone should have access to top of the line fashion, at prices that are practical and affordable.

All items are set at immediate payment only. Postage and Packaging costs are to cover labour and materials in packaging, and delivery.

We accept payments via PayPal only.

All items are sent by Royal mail as a tracked shipment.

Once posted goods are in the hands of Royal Mail, we are not liable for late deliveries or any other claims.

We aim to dispatch the item on the same day we receive the order ensuring it's before 2.00pm; however some items may take 1-2 days for dispatch (except wekeends).

If your item is returned to us as undelivered by the post office then the postage will need to be repaid before the item is sent again.

If the item has not been received within 14 working days please contact us via the eBay messaging system.

Items Pictures (Photos):

It is important to note that we take our product photos from original garments. Due to lighting conditions, the colour of the product may slightly vary.

You are more than welcome to return or exchange your purchase.

Please note that for an item exchange, you (the buyer) would need to pay the original postage cost.

If the product you have received is not as described, or is defective, we shall process a refund.

All postage and packing costs for items returned are to be paid by the buyer.

Items should be sent back in the condition in which the buyer received the items in.

Refunds will be issued for the Sale Price of the items only.

Refunds will only be given if the item is returned within 30 days after receiving the items, and all tags and original packaging are still intact.

Refunds will be given once the items have been received by us, please send your item by a trackable method, because if we do NOT receive the items we will be UNABLE to refund.

Please include the document you received with the items, or your user ID and Item number with your return, for a faster refund. Return postage costs for items will not be refundable.

These policies do not affect your statutory rights.

Feedback:

We aim to ensure our customers always stay delighted. Once you’ve left us positive feedback on eBay after you’ve received your item, we will immediately leave you a positive feedback as well.

If you have any queries or problems, please do not hesitate to get in touch with us via the eBay messaging system. We will aim to get back to you straight away, or within a 24-hour period.

Malay Apparel will endeavour to resolve all issues, without you having to leave us negative feedback.