*You can get a tax invoice with your purchase.Please leave us a note for GST invoice.

Payment, Shipping & Customer Service

PAYMENT

We can accept Paypal,bank deposit,credit card via phone and cash or EFPOS on pick up.Please pay for the item through the eBay auction. Just click on the "Pay Now" button from your "My eBay" page to redirect you to checkout, or follow the checkout link that will be sent via email when the auction ends.

Bank detail:
Bank name:         Commonwealth Bank
Account name  :  coolcar spare parts
BSB number    :   062 347
Account Number:1043 5481
Please make sure to specify eBay ID ONLY in the bank voucher when you deposit money into the above account.

We appreciate prompt payment and look forward to your business in the future.

Unpaid item will be filed without receiving payment in 20 days from listing ended .

Our items are shipped using the AU POST and FASTWAY.

Ship to the Address listed in your PayPal account, please check out before you pay for the item.

Please allow up to 24 hours(working days) preparation for shipping, although usually item send within 24 hours after payment confirmed

We will not be responsible for item loss because of wrong or undeliverable address.

Delivery time may be longer during Christmas and New Year major business season.

Once a wrong address provided and the parcel is returned to us, if you still want the item, you should undertake the shipping cost for resending.

If you do not want the item to be sent you again, 90% item price will be refunded.

SHIPPING

*We send items out every working day.Most items are sent within 24 hours(working day) upon payment.We will inform you via ebay e-mail when items are sent .

* If you need express post, please contact us for the postage. The express service only applies to Auspost next day delivery zone. Please feel free to contact us.Thank you.

RETURNS and REPLACEMENT 

We recommend that you use register post so you have a tracking number.

Feedback

1) We take feedback as important inspiration in our development of business.We need support from all of you.We'll leave you positive feedback after receiving your payment and we sincerely hope that you could leave us positive one as well as FULL DSR Scores if you take the purchase to be a nice experience.

2) Leaving negative feedback could not solve problems but communication does.So please contact us first if you're not satisfied with our products or service. We will try our utmost to resolve the issue to our mutual satisfaction.

Contact us

Your order includes: Your satisfaction is our priority.

If you need any information or help, please feel free to contact us on eBay. We will reply to your message with 24 hours.

ABOUT US

Bussiness Name: Coolcar spare parts

ABN 44217047309

The business runs by a qualified automotive tradesperson, Lic No.135603.

Tax invoice can be provided if you sent us requirement by email with your detail. If you have any questions, please feel free to contact us.Thank you.