Payment Policy
We accept PayPal as method of payment.
Some items qualify for combined
shipping when purchased at the same time.
Please remit within 24 hours.
We attempt to get orders out within one
business day.
Shipping address must be a confirmed
address with PayPal as well as eBay.
We will not change the address on the
shipping label because this voids the eBay Seller Protection.
Sales Tax
The law requires us to
collect Sales Tax in TEXAS only.
If you are shipping to TEXAS, Sales tax will automatically be applied to orders
shipped to TEXAS.
Shipping
eBay calculates the
Shipping rates. These rates are listed under the "Shipping
& Payments" tab.
Occasionally, we have to amend the shipping rates because there can be
substantial difference in the weight of different sizes. i.e. a XS and 3X can
weigh quite a bit different. An amended shipping charge is occasionally
required.
eBay will provide an estimated time frame for delivery. which varies depending
on where the item is being sent.
- Orders generally take 1
or 2 business days for processing & shipping.
- We do our best to send
out your order within one business day.
- We operate Monday to
Friday. The post office is not open on Holidays and Sundays.
- If you need expedited
shipping, please send us a message only before you purchase. We may not be
able to expedite anything after an order is already paid for.
- We ship USPS and FedEx
Smart Post depending on your location and the item.
- A tracking number
generally comes with our shipments so you can track your package.
International Shipping
Combined shipping is available for our
international buyers. Combined shipping invoices can be requested in the
cart at check out before you pay. It is difficult to know the exact shipping
price because different size garments weigh different amounts. As a result
weights for some items are estimates. You may receive an amended invoice
for shipping. We aim to provide you with the most economical shipping
costs that we can. Some items, such as boots can be sent less expensively
without the box. We may give you that option.
- You can only select the
shipping options we offer. We usually ship via USPS first class mail or
USPS priority mail.
- First class mail
shipping time take about 2 weeks (& to 4 weeks). NO tracking numbers
are available. We purchase a certificate of mailing. about $1.50
- USPS Priority Mail
takes 12 to 20 days & has some tracking depending where it is going.
- Delays by customs and
is not in our control.
- Taxes, customs duty,
and brokerage fees are the buyer's responsibility. They are not included in
shipping fees, and when applied are collected by the carrier upon
delivery.
- Import duties, taxes,
and charges are the buyer's responsibility. These are not in the
item price or shipping cost.
- It is the buyer's
responsibility to determine extra costs incurred by their country's
customs office before bidding or buying. Customs fees are normally charged
by the shipping company or collected when you pick the item up. Custom
fees and taxes are not additional shipping charges.
- We will not provide you
with a false invoice to avoid paying customs fees or taxes. This violates
U.S. and international laws.
Returns
Please follow our return
instructions, which apply unless otherwise stated.
Because of long shipping times and cost of international shipping, orders
outside the USA & Canada are not returnable.
- Your purchase from
ArmyNavy Planet may be returned within 30 days of shipping for a refund,
minus the shipping charges and applicable restocking fees.
- We participate in the
eBay Hassle Free Return Program. They provide you with tracking numbers
and discounted postage. If you use the Priority mail there is some
insurance.
- All items must be in
new and unused condition.
- All original packaging
and accessories must be returned
- All tags and labels
must be attached, unaltered AND not re-sewn
- Items in which the tags
and labels have been removed, altered OR re-sewn are NOT considered New
AND Unused.
- Items that are returned
that are not new and unused are forfeited by the buyer
- Please send us the
tracking number for your item so we can watch for it.
- Please enclose a copy
of the packing slip so we can identify who sent the item.
- Certain items such as
undergarments cannot be returned.
- Refunds generally are
made soon after they are checked in and pass inspection.
- Buyer is responsible
return shipping. Restocking fee may apply on some returns.
We
want you to be happy with your order. Please contact us if there is a problem.
Exchanges
eBay prefers that each
item is handled independently:
1. Go through Hassle free returns and return your first item
2. As soon as the item is returned and passes inspection, we will refund your
money
3. You do not have to wait for the item to be returned to get your replacement
item
4. Purchase your replacement item and it will be sent to you