Midwest Industrial Equipment Co. will make exchanges or refunds under the following conditions:

You can cancel for a full refund if your order has not already shipped.

We suggest you call us at 800-235-7719 to check on the status of your order if you wish to cancel.

Once an order has shipped we will refund your purchase price less shipping costs if your item is returned within 30 days in new, unused condition.

If we make an error on your order we will pay the return shipping and refund the full amount of your order plus the cost of your return shipping.

No refunds on used, opened or customer assembled product without a restocking fee of up to 10% to repair, replace or re-box the item.

We charge up to a 10% restock fee to replace open or damaged boxes and packaging, and to cover handling costs.

We will not issue a refund if the item has visible customer caused damage or signs of use.

No refunds will be given if an item is returned without an RGA or RMA number.

Returns or exchanges can be made within 30 days of receiving the product.

All returned products must be in original condition (not used, not installed, and not damaged with all original packaging material included).

Prior to returning the product customers must email or call us 800-235-7719 for a return authorization number.

Some items are damaged during shipping. This is not common, but it happens. If an item is received in an obviously damaged package or box, please indicate that when signing for the item.

Call us and let us know so we can replace the damaged item.