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Compact hose reel, which can be hung from the wall with the specific brackets or transported wherever you wish, resting it stably on the ground.
Wall-mounted hose reel with: 30 m Silver Elegant Plus hose Ø 1/2” (12,5-17 mm), 3/4” (20-27 mm) tap connector + 1/2” (15-21 mm) reducer, 4 automatic couplings (one with aquastop), spray nozzle, 2 wall brackets.
Our preferred choice of payment is by using PayPal or eBay managed Payments and payment is due at the time of checkout.
All orders placed will be despatched on the following working day. We use DPD for items 1.5kg and over or Royal Mail Tracked 48 for items less than 1.5kg in the UK. If your order is over 1.5kg you will receive a tracking number when the item is marked as despatched to track your parcel, usually the tracking will provide a 1 hour timeslot of when you can expect to receive your delivery. Items over 30kg are shipped either on a pallet to ensure this arrives to you safely or large parcel courier. All items over 1.5kg will require a signature on delivery and are delivered on weekdays only (not bank holidays or weekends). Please note we can only ship eBay orders to mainland UK. Pallet deliveries are on a kerb-side drop basis and we advise two people to present at the time of delivery. Wooden pallets are non-returnable.
Combined PostageWe do not charge for additional quantities of the same product, however if you order different items eBay will charge an additional amount, we can combine the postage on orders but please note we will only be able to do this if you request this before the items are despatched.
International ShippingWe are currently unable to offer international shipping to eBay buyers.
Keengardener Ltd offer replacement or refund on faulty goods within the first 30 days of receipt. Keengardener Ltd offer a replacement on faulty goods after 30 days but within their respective guarantee period, if a replacement is not possible a full or partial refund will be offered inline with fair use. Guarantee period is 1 year unless otherwise stated.
In accordance with your rights to a "cooling off period" under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you can cancel your order and return the goods at any time until 14 days after you receive the goods and we will refund any payment made by you to us for the goods. Any goods returned must be unused and in re-saleable condition.
If you want to cancel your order you must notify Keengardener before returning any items.
Please note that the right to return goods which are not faulty does not apply to any goods which have been made to your own specifications.
The cost of the return of any faulty goods will be borne by Keengardener. We shall be entitled to charge you for the costs of returning goods which are not faulty.
Following notification that you wish to return the goods in return for a refund as described above, any payment taken by us in respect of the goods will be reimbursed to you within 30 days.
Due to product development, actual models may occasionally vary slightly from the details on the website, but remember you may return anything within 14 working days of receipt of the goods, if you are not 100% satisfied. You must notify Keengardener before returning any items.
Your rights under this Returns Policy are without prejudice to any rights under the Consumer Protection (Distance Selling) Regulations 2000.
RETURNS QUESTIONS ANSWERED
If a product you have bought from us has developed a fault within its guarantee period, then you will need to advise us of this fault by using Ebays contact seller facility, please ensure you have followed any troubleshooting steps in the products manual before notifying us of a fault. After being notified of a fault you will receive a reply from us within 48 hours (excluding weekends) with how to proceed. You may be required to provide a digital photograph illustrating the fault, please ensure you are able to do this before ordering.
If an item is faulty we will need to receive the faulty item back so that it can be tested by our team, if the item is under 8kg you will be required to post the item back to us via Royal Mail's lowest cost parcel rate and once the item has been tested (we endeavour to test items within 48 hours of receiving them excluding weekends) and found to be faulty a postage refund of Royal Mails lowest cost rate to you will then be processed and the item will be repaired or a replacement will be sent out to you depending upon the manufacturers recommendation. For items over 8kg we will provide instructions to send items back to us. Please note we are unable to send out replacements until we have received the faulty item and it has been tested by our team, please note if the item is found not to be faulty then the item will be returned at your cost. We always recommend that customers returning items keep proof of postage in case any items are lost in the post, if proof of postage is not provided then we are unable to claim off the insurance and we would be unable to process claims that were lost in the post.
My order has arrived damaged?On occasion we may be unable to send all of your order together, if this is the case we will notify you of this and provide details of when you can expect to receive the rest of your order. This will be detailed either on your invoice which can be found in your parcel or in a document enclosed pocket on the outside of your parcel or via the email address you supply with your order. This can happen if part of your order is being delivered direct from the manufacturer, or if we find a fault or have a stock error, if you have not been notified of a shortfall then please contact us by using Ebays contact seller facility within 14 days of receipt of your order. Typically the rest of your order will follow in the next couple of days, if after 14 days you still have not received the rest of your order and you have been notified that you should receive it before 14 days then please notify us by using our Ebays contact seller facility.
My order has not arrived?Most of our orders are sent out on a next working day service if ordered before 2pm unless a longer delivery time is stated, however on occasions some orders may take longer to arrive more specifically items posted via Royal Mail. If your order has not arrived and you entered a valid email address at the point of purchase and received your order confirmation from us then if your item has been sent via courier you will have been sent an email from our courier with tracking information, please check your tracking details on the couriers website to find an update on your order, if your tracking information indicates a problem then please contact Parcelforce directly to arrange redelivery. If you have not received tracking information then your order will have been sent via Royal Mail or will be getting delivered direct from the manufacturer, for items sent via Royal Mail please allow up to 14 days before reporting a delivery that has not arrived to us. If after 14 days your order has still not arrived and you have not been notified by us of a delay in despatching your order please contact us via Ebays contact seller facility so that we can resolve this issue.
You have sent me an incorrect item?If you believe that the item you have been sent is not the correct item which you ordered then please contact us immediately by using Ebays contact seller facility within 14 days of receipt of your order, you may be required to provide a digital photograph.
I have just received my order but no longer require it?If you wish to return your order then you must notify us within 30 days of receiving your order by using Ebays contact seller facility. All items can be returned within this period providing the items have not been used in any way, is not damaged and is still in its original unopened packaging. Items which have been made to order or manufactured to your specifications are not covered by the cooling off period. You are responsible for the cost of returning your order if you no longer require it, we are able to collect your order for items under 30kg for £19.95 or you can return your items via a method of postage arranged by you to the address found at the bottom of this page; however please advise us of this before returning your item. If an item is heavier than 30kg then we would need to get a quote from our couriers for the cost of collecting from you. Once we receive your items back they will be checked over by our team and upon confirmation that your item has been returned and meets the conditions of your return then a refund will be processed within 30 days less any delivery charges paid if any. We always recommend that customers returning items keep proof of postage in case any items are lost in the post, if proof of postage is not provided then we are unable to claim off the insurance and we would be unable to process claims that were lost in the post.
I wish to cancel my order but have not yet received it?If you wish to cancel an order for an item you have not yet received then please advise us of this as soon as possible via phone or by using Ebays contact seller facility; contacting us by phone in this situation is recommended as items which have been despatched by us are treated as received unless deliveries which require a signature are refused, items that have been despatched which do not require a signature are classed as received at the point of despatch, for these items refer to the question above. We are unable to process a refund for items which have been despatched until the item has come back to us. We always recommend that customers returning items keep proof of postage in case any items are lost in the post, if proof of postage is not provided then we are unable to claim off the insurance and we would be unable to process claims that were lost in the post. Please note that orders placed for greenhouses and garden buildings can be subject to a cancellation fee by the manufacturer as these are made to order.
How long before a refund shows on my card?All refunds can only be applied back onto the card that was used to purchase your order; refunds are processed once all of the criteria found on this page relating to the reason for a refund have been met. Please note from the point where a refund is processed by our team it can take up to 5 working days to show up on your bank account statement.