PAYMENT
We usually dispatch within 1 working day of receiving cleared payment.
DELIVERY
We are proud of the high delivery ratings based on our customers’ experience.
We dispatch 5 days a week (Monday - Friday).
If you place your order before 11 a.m. it will be dispatched on the same day.
Please note during peak periods delivery may be delayed.
We wish to thank you in advance for your patience and cooperation in such circumstances.
UK | OUTSIDE THE UK |
2nd Class Delivery - FREE
|
International Tracked & Signed - £9.99* |
*Please, select the "request total" option if the postage multiplies or contact us for more advice.
NO QUIBBLE RETURNS
We are happy to offer our customers a 30-day satisfaction guarantee.
Please, return your order in the same condition that you receive it. The return postage is non-refundable.
To speed up the process, please provide the date of purchase and your details.
RETURN FOR EXCHANGE
Please, contact us via eBay messaging system.
RECEIVED INCORRECT PRODUCT
Please, message us with the photo of the wrong item for confirmation.
We take extra care when packing and posting your order. However, mistakes do occur from time to time. Please, contact us ASAP to allow us to deliver the right order. We will cover the return postage in such case.
WHOLESALE ORDERS
We offer our customers an exciting opportunity to purchase our signature trimmings at wholesale prices. We are happy to provide up to 5 free samples on request.
Our wholesale range includes:
Min. order: 50 meters/per colour
FREE UK DELIVERY WITHIN 2-4 weeks
OUTSIDE THE UK – 4-6 weeks*
*the delivery time may vary
Please, contact us directly (Business seller information section at the bottom of each listing) or via ebay messaging system for more details.
We are always happy to meet our customers’ expectations, so please feel free to message us if there is anything you would like to ask us.
Please, contact us via ebay messaging system or via contact details provided at the bottom of each listing (Business seller information section).
Thank you.