We know you’re keen to receive your order as quickly as possible. Please note eBay’s delivery date estimate at the top of the listing.

We take care to pack every item securely to so it reaches you in brand new condition.

Unless we’ve told you otherwise, your order will be delivered by Couriers Please or Australia Post depending on your location within Australia during normal business hours. On delivery, the goods must be signed for. If a signature can't be obtained at the time of delivery, a card will be left informing you of how to collect your parcel. Parcels will be held by each of the delivery services for their maximum hold time. However, should you not respond to their respective calling cards and the parcel is returned to us as unclaimed, further postage charges will be payable for re-dispatch. Postage charges paid for the original dispatch are not refundable.

We strongly recommend you use eBay’s Shopping Cart for multiple item orders . This way you’ll be assured of getting the lowest possible delivery cost, and will be able to see any delivery discounts before you pay.

If you are unsure about how much shipping to pay, please request a total for the items you have bought and we will send a combined invoice.

Some International orders may incur a customs or import duty charge. All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Discount Brands Australia can not pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Discount Brands Australia will not be held responsible for any loss of funds as a result of this occurrence.

If you have any questions or issue about delivery, please contact us via eBay Messages and we will do our best to make sure you’re happy.

Chalet Essentials eBay Store is open 24 hours a day, 7 days a week including Public Holidays. However our friendly team to need to sleep too! So we’re available during the hours listed below to answer your phone call or message.

Hours (Sydney time):

Monday 9:00 am – 7:00 pm

Tuesday 9:00 am – 7:00 pm

Wednesday 9:00 am – 7:00 pm

Thursday 9:00 am – 7:00 pm

Friday 9:00 am – 7:00 pm

Email: via eBay Messages

During business hours we aim to respond within a few hours. If you can’t wait or the matter is urgent, please phone us instead.

If you send us a message out of hours, we will reply as soon as we can on the next business day.

Although rare, we understand that an order might need to be returned to us for a number of reasons. Please contact us before sending anything back to make sure the correct process is followed.

• 1.You changed your mind
  • We offer a generous 30 day return policy for change of mind on selected items only. Some products cannot be returned due to health and sanitary reasons. Please check the listing first, and if returns are accepted, then you are welcome to return it to us up to 30 days after you received it for your choice of exchange or full refund, excluding original delivery costs.
  • Items returned must be in brand new, unused condition, in their original shipped packaging. Products must be unopened with original manufacturer seals still intact, or we cannot accept them back.
  • Return shipping costs are non-refundable. For exchanges, we will cover the cost of sending a replacement product back to you.
• 2.You received the wrong item, or it arrived damaged
  • All orders leave our warehouse in brand new undamaged condition. If you have received the wrong product or your item arrives damaged, we will replace it for you (or if stocks are exhausted, refund you in full) and reimburse you for any return shipping costs you incur to return the item to us. Please send us a copy of the receipt for any shipping costs you incur.
  • All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
  • Please take photographs of the damage and send them to us via eBay Messages so we can report it to our insurer, carrier and fulfilment team.
• 3.The item is faulty
  • Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.
  • Should your product be faulty, we will happily replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.

PLEASE NOTE: YOU MUST BE 18 YEARS OR OLDER IN ORDER TO PURCHASE KNIVES IN NSW AND MOST OTHER AUSTRALIAN STATES AND TERRITORIES. IT IS THE BUYERS OBLIGATION THAT THEY ENSURE THEY KNOW THEIR STATES RULES AND REGULATION IN REGARDS TO KNIVES AND TO MAKE SURE THEY ARE NOT BREAKING THE LAW BY PURCHASING KNIVES FROM DISCOUNT BRANDS AUSTRALIA. DISCOUNT BRANDS AUSTRALIA WILL NOT TAKE ANY RESPONSIBILITY FOR FALSE REPRESENTATION BY THE BUYER. BUY PARTICIPATING ON THIS WEBSITE AND PURCHASING KNIVES YOU AGREE THAT YOU ARE 16 YEARS OR OLDER AND UNDERSTAND RULES AND REGULATIONS IN RELATION TO KNIVES IN YOUR OWN STATE OR TERRITORY.