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We appreciate all our customers and strive to give excellent service. If a problem arises, and occasionally they do...we will always do our best to sort it out ~ Please give us the chance ~ Please email us through eBay with any problems before leaving negative feedback ~ your message will be dealt with as soon as possible...occasionally there may be a delay, depending on when the message is sent as our site is not manned at certain times, but we always respond....and we always resolve............Thank you.