Black Graduation Robe + Hat Adult Fancy Dress School Uniform Mens Ladies Costume

When do you dispatch my item once paid?

All items paid before 4pm will be dispatched the same working day Monday-Friday.

How soon will I get my item?

We aim to get your items delivered fast. Just see our feedback for proof! Most of our customers get their items in 2-5 working days using second class postage. Next day using first class postage can be between 1-3 working days. We also offer next day guaranteed if you opt for Tracked 24 or special delivery.

What delivery company do you use?

We use Royal Mail for our packages.

I need my order delivered to a different address to that on Ebay, what shall I do?

All invoices are automatically generated to the address on Ebay as soon as they are paid for, so we cannot guarantee an address change after payment is made.

How do I know if my item has been sent?

Customers will receive an email confirmation when their items have been dispatched.

I missed my delivery and now it’s on its way back to you, what shall I do?

If any item is returned back to us by Royal Mail or any other courier were unable to re-deliver, we reserve the right to request re-postage costs should the item need to be re-posted.

I am an international buyer, what postage options do I have?

You can opt for airmail for items under £20, which is the cheapest option. International signed for is a trackable service which requires a signature upon delivery.

Please see above a copy of the suppliers general size guide. Please note that these are approximate measurements and may not be for this exact costume/costumes

What is your returns policy if the item I receive is faulty?

Genuinely faulty goods will be replaced or money refunded. If the request is made after 30 days, your request will be rejected. If agreed goods are faulty, please contact us before sending back, so we can arrange a returns label to be sent. All items returned to us will be inspected for signs of wear and sabotage. Items must be sent back to us with a copy of the original invoice and a detailed note explaining reason for return/exchange and a telephone number. Failure to include any paperwork will result in delays in processing.

What is your return policy on items that do not fit or are no longer required?

We are happy to take back items which do not fit or are no longer required with the exception of wigs, fangs, hosiery, makeup and underwear which cannot be returned due to hygiene. Special delivery and International delivery post charges will not be refunded. Please send the item back in the original packaging and packed neatly within 30 days of purchase and in re-sellable condition. Items must be sent back with a copy of the original invoice, detailed note explaining the reason for the return and a telephone number. Failure to include any paperwork will result in delays in processing.

What is your return policy on items that need an exchange?

Items that require an exchange for a different size or item need to be sent back within 30 days of receipt. Items must include a detailed note along with a copy of the original invoice and/ or user id, item number and telephone number. It is the customers responsibility to pay for and ship the item back to us and cover any additional costs or postage. Please include £2 if you'd like the package to be sent back to you 2nd class or £3 if you'd like it sent back to you first class.

I received the wrong item what shall I do?

Please message us on ebay so that we can resolve this for you.

I received my items too late and now no longer needed what shall I do?

If your goods arrive after the party and we are at fault by not sending you out the items in time or you paid for next day delivery and you did not receive your item you can send the items back, please contact us beforehand to arrange return. It is the customers responsibility to pay for and ship the item back to us.

What address shall I send my return to?

You can find our address on the bottom of your invoice. If you’re unable to find it please send us a message through ebay.

I sent my return but you have not received it... help?

You are responsible for any returned goods until they reach us. Cost and risk of return is at your expense and we strongly recommend you receive proof of postage or opt for a recorded service. If goods are returned without a recorded service and are not received by us, it is the customers responsibility to raise the claim with the courier.

How long will my refund take to be processed?

Please allow up to 7 working days for your refund to be processed once we have received the item back. It may take some additional time for the refund to show up on your statement.