At My Bike Solutions Ltd, we understand that items can become faulty sometimes or that you may have purchased an item in error, and would like to return it. Obviously, we try our best to cater for any needs to ensure that your buying experience with us is good and that you would continue to shop with us in the future or recommend us to a family member/friend.

Under the United Kingdoms distance selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 28 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed and used.

If an item is generally faulty we will happily replace the item once returned and post us as soon as possible for you, ensuring that you get the fully working item as soon as possible, minimising any inconvenience caused. Please contact us via eBay message system or phone first as sometimes problems can be sorted and also to help us to keep track of any returns.